Sydney J Lounge Showers ( Mould on ceiling)

[defurax]

I'm sure it will be taken care of during the next: Annual QF J Lounge Xmas maintenance extravaganza!!!:mrgreen: http://www.australianfrequentflyer....nges-closed-26-december-45809.html#post728056

 

[Mal]

It is the role of cleaning crew to identify simple issues like this. I'm sorry, passing the blame on to the OP is a bit sad.

In life there are many things that we see. We don't have time to do other peoples jobs and report every issue.

 

[markis10]

It is the role of cleaning crew to identify simple issues like this. I'm sorry, passing the blame on to the OP is a bit sad.

In life there are many things that we see. We don't have time to do other peoples jobs and report every issue.

Sure it's someone's job to identify and fix an issue, by reporting it we are helping them do their job better while reducing the chance others may experience the same. There would not be much progress in the world of we were all too busy with our own lives to help out others, thats the sad part, and constructive criticism is one of the better ways.

 

[legroom]

(Guessing)

Sometimes you want to do the 'right thing' but there may be a queue at the desk, it may be unattended and/or your flight is being called etc ....

I'd alert them in the absence of the above, for sure.

It would help the next person coming along who could well be you.

Didn't cost much time or effort.

Not like you have to fill out a form in triplicate and have it witnessed by a JP.

It is apathetic in the context of the situation.
Why not mention it on the way out of the lounge before bringing it up here?

 

[Mal]

And then you have times when you physically tell someone that they are breaching food safety law (cough BA) and it is ignored. No worries, already had escalated it to the council anyway. Looking forward to their next inspection!

Sometimes discussing failings publicly is a good idea.

 

[lovestotravel]

I would have probably mentioned it on the way out, but chances are the message will never get passed on

I have noticed the CBR QF Showers getting a little mouldy around the edges. I notice mould/dirt as I find public showers disgusting at the best of times

Now you have posted on here no doubt QF will get onto it

 

[mannej]

It is the role of cleaning crew to identify simple issues like this. I'm sorry, passing the blame on to the OP is a bit sad.

In life there are many things that we see. We don't have time to do other peoples jobs and report every issue.

No one is blaming the OP.
The value of not passing the information on to someone who can rectify the problem before shooting off on here is what is being questioned...

 

[kooky]

I have noticed the CBR QF Showers getting a little mouldy around the edges. I notice mould/dirt as I find public showers disgusting at the best of times

Exactly, you wouldn't put up with it at home, not even on a holiday to an unrefurbished hotel in the Balkans. A forum such as this allows others to report similar experiences and perhaps levels of black mould will be included on future cleaning checklists across all QPs. This is a much better outcome for the airline than a covert camera story on a current affairs show. Reporting it to some manager isn't going to get the CBR QP showers looked at. It's a system-wide quality control issue.

Perhaps others can look at showers in lounges and bring it to attention here. And maybe others at the Dom SYD J lounge can give their opinion, it is after all subjective opinion in the end. My level of mould tolerance may be different to others, in the same way a dead pixel policy is.

Ultimately it's probably as simple as repairing/cleaning/installing good ventilation. You prevent these things through ventilation, don't you, not replaster the ceiling every 12m.

 

[Sprucegoose]

Indeed ..... When I get home tonight I am going to inspect all my showers.

 

[lovestotravel]

Exactly, you wouldn't put up with it at home, not even on a holiday to an unrefurbished hotel in the Balkans. A forum such as this allows others to report similar experiences and perhaps levels of black mould will be included on future cleaning checklists across all QPs. This is a much better outcome for the airline than a covert camera story on a current affairs show. Reporting it to some manager isn't going to get the CBR QP showers looked at. It's a system-wide quality control issue.

Perhaps others can look at showers in lounges and bring it to attention here. And maybe others at the Dom SYD J lounge can give their opinion, it is after all subjective opinion in the end. My level of mould tolerance may be different to others, in the same way a dead pixel policy is.

Ultimately it's probably as simple as repairing/cleaning/installing good ventilation. You prevent these things through ventilation, don't you, not replaster the ceiling every 12m.

While I agree mostly with what you have posted, if you could indeed report mould to the Manager of the SYD J Lounge then likely it would get looked at and fixed as mould would likely be a health issue.

However, I have better things to do than request the Manager, wait for the Manager and then report it to the Manager

Fact is the mould should never have been there in the first place!

The ventilation in the CBR showers is OK, but could be better, but the mould is building up in the corners on the floor of the shower, and it could be easily fixed with a good scrub

But again, it's not my job to report it, it's the job of cleaning/maintenance/managers to keep an eye on these issues and fix them.

Last time I looked in the SYD J Lounge showers which was a few months ago, they felt too dirty for me to have a shower in anyway to be honest

 

[Anna]

I haven't looked at the SYD J lounge showers but every time I have been in that J lounge I have sent feedback to QF about the dried up, crusty filth I always find under tables, along window ledges etc and nothing ever seems to change. The staff only care about what is obvious (removing used crockery and wiping the table) and do not make the extra effort to look down at the table supports and surrounding areas for food scraps and spillages. Once I watched a woman walking around with a dustbuster type machine in there and she just walked straight past some nuts and cracker crumbs on the floor. They just do not care about cleaning properly at the SYD J lounge. It does not surprise me in the least that the poor cleaning extends to the showers.

 

[Timsboot]

It is the role of cleaning crew to identify simple issues like this. I'm sorry, passing the blame on to the OP is a bit sad.

In life there are many things that we see. We don't have time to do other peoples jobs and report every issue.

I agree. If the OP was talking about something temporary or immediate such as someone having left a mess in a shower or no soap or no napkins then it makes sense to push back to the OP and ask them to raise this with the manager before here. However with mold on the ceiling is a systemic not temporary problem. It means that the cleaners and staff that go into that shower room every day are either choosing to ignore the problem or when they escalate it nothing is done.

It also sends a scary signal about the state of the kitchen. In the great book Kitchen Confidential by Anthony Bourdain he famously says you should judge a restaurant by the cleanliness of their bathrooms not kitchens as it is much easier to keep a bathroom clean than a kitchen

I agree at a general level that complaining/commenting to the service provider is important and change can only come from feedback. However in the case of a systemic and obvious failing I support the OP in presenting their outrage here and having little faith in on site feedback.

 

[Red Roo]

Left most shower, black mould all over ceiling.

Hard to comprehend this is the flagship domestic lounge. Poor.

I share your concern and disappointment, and note the comments from others with similar experiences and queries.

This matter has been escalated to the relevant manager for both immediate address with the cleaners, and also future review of the existing processes.

We insist on very high standards of hygiene, and endeavour to maintain the highest standards above and beyond the industry requirements. I'm sorry this hasn't been your experience, and hope it remains a one off.

 

[Chucksta]

I was in there today. Well its been over a week since Red Roo's "escalation"...


The carpets were filthy. Full of crumbs, especially near the windows. Someone needs to move all the furniture, and give the carpets a good vacuum/steam clean. It really looks like no one has vacuumed the carpets with a proper vacuum for quite some time.


Hmmm... less escalation... more doing needed. It's not hard to vacuum carpets...

 

[mannej]

Crumbs weren't the original issue and can build extremely quickly.

How were the showers?

 

[Fifa]

The showers were really busy this morning - I was advised by the cleaner to use the disabled shower and it was nice and clean.
No sign of mould on the ceiling.
Love the size of the room and you can use the baby change table to put your "stuff" on.

 

[leon_rex]

Those showers really pump, especially in the mornings, and they are very hot and sticky. Generally they don't seem to be very well ventilated by design. No doubt mould would grow there very quickly in between contractor-undertaken spring cleaning.

Ask them about some better extractor fans, so I don't sweat when I get out and put my jeans back on.