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Called this number, got through after an hour, got reasonably good assistance as well as a bit of a ticking off for using the number. Anyway request for flight change has now been logged with OW service desk. So job done for now...just need to wait on outcome.

Was told less than 10 minutes on this number. Currently at 16 mins but even if it's answered within a couple of hours I'll be happy at this point. Hopefully they don't refuse to deal with me for calling this number out of turn if/when I get through on this line!

Sorry but this is nonsense. If the regular public had to wait 30-45 mins rather than 5 mins then this would be acceptable. But I have been trying for fifteen hours this weekend to get hold of them. This is not just "prioritising biggest spenders". It's not having nearly enough customer service...

I have spent a combined 15 hours on the phone this weekend with no reply. Granted, I don't have status. But not having status should mean you just wait a bit longer. Not that you plain don't get through at all. Their customer service is abominably bad - one of the worst of any major company...

6hrs 15 mins and counting...

Called at 8, was told wait time was between 1 and 2 hrs. Now 4hrs 20 later... Has anyone got through?!

Do you have status? I'm Silver and so still waiting after 2hrs 45...

Does anyone know how responsive Qantas will be through Facebook and Twitter? I've sent them a message on both, even if it takes a few days it'll be better than waiting on hold.

Indeed! And the flight from HKG now leaves about a day before the flight from MAN is due to arrive! I really don't think another redemption seat comes into it - I'm quite sure they're obliged to find me any available seat..

Yup I followed your advice. But CX have told me they can't rebook me on the flight from LHR and would have to waitlist me for it if QF asked because there aren't redemption seats available (there are 9+ seats in J otherwise). However I think this is bullshit from what I can see - given the...

I've been calling the 13 11 31 number - this is only open Mon-Sat 7-7 isn't it? I know there's the 13 13 13 number but they're saying this is only for flights in the next 24hrs - so if I tried this tonight they wouldn't be able to help me for a flight in 2 months? Or would they do it anyway?

Disconnected after 6 hours on hold. Just a disgrace. I've never known a big leading company to have as bad customer service as Qantas.

Thanks for the detailed advice! The notification I got from Cathay said "if you have any questions about this new arrangement, please contact your travel agent" which I am guessing would be QF in this instance. It's a bit coughty they've said "we've put you on the closest possible flight"...

This is so annoying. I'm lowly Silver but like everyone else have been waiting 6hrs. Looks like I picked the worst day to call? CX rebooked my QF classic reward MAN - HKG flight from Tuesday 28/12 to Friday 31/12 as they only do one flight a week from MAN. But I have a HKG - MEL flight as part...

Hi, I booked a Classic Reward in Business MAN - HKG on CX216 on Tuesday 28/12/2021 then HKG - MEL on CX 163 on Wednesday 29/12/2021. This was back in Feb 2021 when award space was plentiful. However as many will know CX have been offering a greatly reduced service. None of these flights...

I think there'll be some challenges globally until early next year. But this is underestimating how much the rest of the world is moving on from Covid with regard to its borders. The main challenges will be ones of this country's making after this point.

Bit disappointed TBH. I was expecting a seven days home quarantine solution after 80% DD given this had been discussed previously and given the national plan, so that bit isn't surprising. Sure it's coming a bit earlier to NSW but I'm in a job where I can't work from home. But I was hoping for...

PM has already indicated their work indicated 14 days hotel quarantine in the unvaccinated had similar risk to 7 days home quarantine in the vaccinated (see article). So this is likely the intermediate step for countries we can't have a quarantine free bubble with. And of course high...

There is no way Qantas haven't drawn up these plans without consulting high level government sources first. With previous Qantas plans they were all optimistic as none of them were tied to vaccination dates. Now we know we should hit 80% by December, so I think this will likely dovetail with...

True, but most of us wouldn't churn a CC with a $750 annual fee for just 100k Qantas Points and nothing else, so it's swings and roundabouts...