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Jack OC is correct - they have to be at the same address for points transfer as well. In my case, yes.

Same thing happened to me last night. My account has ++ activity from flying, but also inter-family transfers between father, mother, aunt and wife. Father, Mother and Wife account all OK - (Gold, gold, silver) Aunt + My account suspended (Red, Plat) Most recent transaction was transfer from...

Right, so I tried again yesterday and today. Partner redemptions always seem to route the call to Manila. Every single search I made, the answer was; "Sorry there are no scheduled flights available" This is despite HA and AA both showing Y and J saver availability on all of the days I...

Has anyone ever managed to redeem Velocity Points successfully on HA? I found some saver seats, both showing on HA and AA for redemption (HNL-HND). Called VA up today - and they couldn't even see the flight loaded into their system, let alone availability in J. I asked them why this is, and...

So I literally did just this; E-mailed my BP and ETKT from BA - generated a SR number (just prior to calling QFF) I had also e-mailed QFF re ORC from 1 month prior with no response (but also had a SR number) Provided the agent (MNL based) with both SR's - and asked her whether it was possible...

Yep! @RealtimeY I agree, I think it’s due to Married Segments. It’s been Iike this for a few years unfortunately - I used to exploit this quite a lot prior to them clamping down.

Flew 4X BA sectors in early Jan. First 3 credited within 4 days of flying. Last sector did not. Claim was put in and now 3 weeks pending. Should I call QF up and be pro active about it?

Fair enough!!, But surely if HLO, you just clear immi in MEL?

Thanks for the feedback. If flying onto ADL, I take it there is nothing stopping you from either; 1. Clearing customs in MEL - if travelling HLO? 2. Or, clearing customs in MEL and returning at say 4-5am in the morning for the return leg and getting a room at the Park Royal?

Went through the spiel. Manila read out their spiel. Asked about any retention offer, 30k. Kept card (Explorer).

Likewise here. Quick 3 minute call, same outcome. Very happy. Thank you for posting your experience to follow OP!

Yesterday I booked Hilton ADL for end-Feb for 4 nights. - Standard King Room - Diamond I checked my reservation this morning, and now it says King Executive. I've never had an upgrade process this early at any Hiltons before (it's usually 24-48 hours prior to arrival). Is this standard? Do I...

It's been like that for a while hasn't it? I'm able to select a YX seat via the app, but unable to change after selection. Website works fine, and I'm able to change it there, just not the app ...

Did you get a hotel on arrival in DXB? I'm not disputing whether one can book Dubai Connect via QF MMB, rather it's whether they actually give you a hotel room, despite flights with better connection times/earlier available connecting flights.

Hi kelvedon! Thanks for your response. Did you have eligible flights (ie, no other shorter connection possible)? On my itin, it's clear that I could have taken EK387, EK103 (4 hour layover), but I wanted a longer layover to visit a colleague in the AM.

As a additional data point, I have also booked EK 383 + EK 103. Dubai connect shows up on my QF MMB, and my request went through - and I got an e-mail confirming Dubai Connect. Nothing showing on the EK MMB page. I doubt I'll be eligible for the hotel when checking in, but not too fussed...

Just flew in on CX147. Reef Lounge has been taken over by Menzies, and still operating. CX J and status pax today still had access to lounge on departure/transit from/in CNS. Other airlines (MI, PX, HU) also still sending J and status pax to the Reef lounge.

Had no Idea. Thanks for the heads up - I've just sent them an e-mail with a request, will see what they say!

I wonder if CX will negotiate something for their status pax in between August 1 to when the route gets cancelled ...

It should definitely be. The fare basis is DZBU4, which should credit as full Business. It was definitely strange. I should also add, that I'm 3months into my requalifying year with only 7 SC lol - which was pointed out in the e-mail! The window for booking was incredibly generous, with all...