Search results

Update: I received a terse (computer generated?) email from Qantas saying my claim for the flight points was denied. So, I made a formal complaint about the "decision" and the conflicting advice receivced from Qantas. Within a few days the points and status credits were added to my FF account...

The website tells me the claim is being processed! That’s why I called the agent.

All good with the Whiplash and, quite by surprise, I've received an email from CarTrawler saying my case is in the continuing process of investigation.

On 18 September 2024, I flew Helsinki to Los Angeles business class on AY 001 with my Qantas Frequent Flyer membership number clearly shown. No points have been credited to my QFF account so last week I phoned Qantas and spoke with a helpful agent who explained that the administrative and...

One would hope the airport access will improve when the people mover is operational and connecting to the expanded light rail. The current shuttle bus system seems to be in its death throes.

Thanks for the feedback. The problem was that I had a European SIM card (from the same Australian supplier) and it had worked fine until departure from Helsinki. I swapped the SIM cards en route but failed to realise the one I had purchased had to be activated. My Telstra $10 a day feature had...

Last month, my partner and I arrived at LAX on AY001 (travelling business class and our experience with that is another story). We were on a Finnair RTW ticket issued by a travel agent. Prior to departure from Australia, on the Finnair website and under my booking reference, I booked a...

And you can go anywhere in Victoria for $10!

My partner and I recently did a RTW itinerary (on a LH ticket) that included two segments in which we used our United Mileage Plus accounts. We flew LH 179 (operated by Singapore as SQ 326) from Singapore to Frankfurt. I was credited 6389 miles. My partner was credited 639 miles. She queried the...

I am following up on an earlier question. Next Monday, my partner and I are booked on QF 35 from Melbourne to Singapore. Flight is due Terminal 1 at 1800. Then on Tuesday we are booked on LH 9765 to Frankfurt (operated as SQ 326) from Terminal 3 at 1055. The sectors are part of a...

An extension of the 59 tram would be a fairly easy option but the problem is that the route shares the road with other traffic for much of the trip. It could be an option, perhaps, for airport workers but there would be a problem accommodating both airport passengers and the heavy commuter...

I will have two weeks in Germany next month. Arrival is at Frankfurt airport Terminal 1. My plan is to purchase a SIM card upon arrival. Looking for tips/suggestions. I only need a SIM card for Germany as I have another for the following destination (USA). Paul in Melbourne

I wonder if there is any way to contact Cathay Pacific other than through the "agents" either on WhatsApp or at their telephone call centre? Would there be any use trying to write an old-fashioned letter? Possibly sending it by registered mail? The "agents" seem to have total discretion and the...

Next month, we have an overnight stop in Singapore. Arrival (T1) is on QF 35 ex-Melbourne due 1800. Departure (T3) is on LH 9765 (SQ 326) 1055 the following day. We have a RTW ticket Melbourne-Frankfurt/Munich-Los Angeles-Brisbane-Melbourne. Can we expect to have luggage checked through from...

I've done that! But there is a glimmer of hope because the fine print also says any reinstatement takes six to12 weeks to process! I could be cynical in suggesting customer service is not a high priority with Cathay Pacific? Paul in Melbourne

They say there's no fool like an old fool and, at the age of 72, I am one - in relation to my Cathay Pacific frequent flyer balance. As outlined in a separate posting, I had a balance of about 190,000 points that were due to expire on 31 January 2023. Due to the pandemic, the balance had been...

The saga continues and I have almost given up. I tried to contact Cathay Pacific via their WhatsApp service and, after a wait of more than eight hours, I got through to an agent who took some time to understand my issue but eventually "got it". I was advised that the matter would be escalated to...

The Perth Airport service continues to Claremont on the Fremantle line - not to Fremantle itself. But, with a 15-minute service on both lines (High Wycombe-Perth-Claremont and Midland-Perth-Fremantle, the maximum waiting time is seven and a half minutes. The Perth trains are spotless and normal...

I believe I solved my issue by using some of my points balance to book accommodation for a forthcoming overnight stop in Singapore. However, my partner has an issue. She has forgotten her account number and is therefore unable to log in to the Cathay Pacific website. She has tried to contact...

I have more than 180,000 Cathay Pacific points due to expire on 31 January 2023 unless I take some action on my account. My partner is a similar position but with a much smaller balance. We don't have any immediate travel plans but saw on the Cathay Pacific site that it's possible to make a...