I agree with this, but also important to have well-thought out letters and legal knowledge showing why the T&Cs and Australian law require them to pay out your claim.
Clearly this card and bank are not worth the hassle. I wonder why they even bother offering this card product (which is not even that compelling) if they don't want to run a reasonable application process.
For anyone interested in digital assets, this is a good opportunity to sign up with CoinJar and get some free crypto. CoinJar is Australian and so locally regulated and lets you withdraw to your Aussie bank account no dramas.
https://cjr.io/cKWn