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    Does Guest need to be travelling with member to access to Virgin lounge?

    Also Platinum and Gold members can take guests into the lounge on arrival also, regardless of whether they are travelling or not. As a platinum after arriving into melbourne a few days ago I scanned the boarding pass on the self service machine from the flight I just arrived on and was able to...
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    A330 to B737 Downgrade

    I just got a phone call just now my 0520 departure tomorrow morning PER-MEL was downgraded from A332 to B737. Was a reward booking in "The Business" Was impressed they actually called to advise of the equipment change. Straight up was offered 15,000 points "compensation" refund. Which I...
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    Virgin Australia Delays/Cancellations

    Also this morning, Monday 19 Novemer saw VA1721 6am departure PER-KTA cancelled. I had 2 colleagues booked on this flight As neither have VA status they were rebooked on the 1345 VA1727 service. They were told their bags already checked in would be transferred to the new flight and left the...
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    Freedom Fare Upgrades for Platinum VA members / Success rate

    I had success both ways for Fiji on BNE-NAN using platinum upgrades end of January 2018 and I only booked the flights start of January. Additionally every sector I've tried to platinum upgrade was always succesful However only used about half my platinum upgrades available to me as the flexi...
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    Denied Platinum Fly Ahead via GCC [First Sat to Last Fri]

    Just tried flying ahead from the first flight of the day saturday morning to the last flight of the day friday night PER-ADL I was denied via GCC as it wasn't same day. However both the platinum status page and the velocity terms under section 23.5 have at the airport same day only and via the...
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    Dropping from Platinum to Gold

    Whilst I can't comment from experience of having dropped down from Platinum but as a current Platinum it appears when selecting Economy X it purchases the economy x seat as "travel extras" at zero cost. So I suspect if you select your economy x seat now as platinum it will hold your economy x...
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    Everyone's a Winner Promo

    The email I received in January advising of the promo "Samas, let's make the start of 2018 one to remember" didn't mention anything of minimum $500 spend either
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    Everyone's a Winner Promo

    I received my manual $50 voucher on 23rd February from Velocity team. But when I went to use it today didn't realise the minimum $500 spend as screenshotted in other replies above - as this was not in the T&Cs so I'm going back to Velocity about this one. Tried using it on a $360 booking...
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    Excellent J Deal to Hkg-Questions

    I also couldn't find anything less than $3k RT ex PER checking 24 hours after the OP.
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    Etihad - VA Perth international Options?

    yep - perth etihad - Google Search from next week daily 787 downgraded to daily 330 service suspended from 1st October 2018.
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    Everyone's a Winner Promo

    I've just shot off an email with request for info about the winners, and advising I had not yet received my prize.
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    VA Amenity Kit

    I was on the same sunday night flight just three weeks ago BNE-PER A330 and got an amenity kit in J - but it was one of the previous brand, grey with yellow and barely anything in it.
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    Everyone's a Winner Promo

    From the T&C posted above So they have until noon this Thursday 22nd to deliver our vouchers. I put this Saturday in my calendar to chase up if not received. My booking/entry was via corporate travel agent. The T&Cs did not say it had to be a direct booking. If I got nothing I was going to...
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    Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

    I was going to book a few flex Y domestic sectors on a multi city booking, with the chance of needing to change or cancel down the track. With the $99 cancellation fee what I am finding a bit hazy is if it's a fee per sector or per booking? EDIT: found my answer just after I posted. "$99 per...
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    VH-YIG to begin WiFI internet trials in April

    Was there anymore aircraft yet or still just VH-YIG?
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    What date in 2017 [now 2018] will the last E190 VA flight be?

    Agreed - now many of the ADL <-> PER are Fokker :(
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    VA Thanking me ... there's one for the book!

    I got this email come through on the 16th December............ the first of my hand-picked offers. Shame it had already ended before I received it. Velocity did actually send it on the 13th - but it was stuck in my Office365 quarantine for ~48 hours before I got the notification of the contents...
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    catering changes when ??

    I flew perth to adelaide today on the A320 VARA [va714] I was pleasantly surprised with the catering! I got a HOT Mini Moroccan Vegetable Roll, a muffin AND a yoghurt. (I saved the muffin for an after arrival snack and ate the other two along with my apple and banana that had to be eaten or...
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    Upgrade Certificates - Platinum

    I only used 1 of 4 last year. The previous year used 3 of 4. This year ahead I'll probably use 1 of 4. (I tried to use them on someone else's booking to treat them but was denied, can only use them on others if they are on the same flight as you.)
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    VA714 (Perth > Adelaide) VARA a320

    I've added a reminder to my calendar to look out for you in the Perth lounge prior to departure :)
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