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The benefit is unpublished. Questioning them will have no affect whatsoever.

There was a PDF for agents a few years ago instructing them not to request the droid for certain dates, which I have seen. It indicated school holidays but also certain days of the week.

3 months! I knew Blackout dates +/- a week or two around school holidays, but three months is a lot!

It's an awful situation, especially with no communication prior. Generally you should get a call or email. Sadly, in terms of downgrades it's status plus fare class. Award bookings will always be bumped ahead of any revenue fares. Lowest status members on awards are the first to be downgraded...

That’s simply untrue. Duplicates don’t prevent ticketing. It is picked up after the fact. Most airlines won’t let you hold two tickets on separate flights that are impossible, let alone on the same flight. eg If you have a ticket on QF1 and also QF11 on the same day then the system will flag...

Impossible sectors (two that you cannot possibly make) will either see the airline contact you to clarify which you would prefer or in some cases, one option will be unilaterally cancelled. If it's only 24 hours then you're probably safe. But why wouldn't you book what you want and immediately...

Anyone who values being up the front on a single aisle 738 for boarding and disembarkation wouldn't take this offer. Who would want to have an entirely random seat selection for an empty seat that may well end up in the last row? It would be a different proposition if it was guaranteeing the...

QF's downgrade procedure is the same, i.e. lowest status and lowest fare class. She should have asked to be reaccommodated the next day, if possible.

QF catering, though smaller in portions (much like Australian cafe and restaurant culture vs the US), has taste and is well presented. It may not be as exciting, but taste is the ultimate decider and EK have absolutely failed in this area. When your signature Mezze has no taste, you know there's...

I don’t think you’ve had much experience with EK. Their F catering is the worst of most F products. The only reliable choices are the Caviar and Soup option. Everything else is bland and tasteless and has been since a sharp down turn around five years ago. EK don’t advertise chefs on board or...

We will never know the factors beyond this. All you can do is keep asking for other dates.

Sadly you have been a victim of BA's incompetence. Plenty of reports on FT state that their staff do not know how to override the stop sell. Pax were assured that even with the cap, they would be reacommodated after IRROPS because of the empty seats. Instead BA staff are only booking what is...

That's it. We only fly F international and J where that isn't an option. I believe the agent meant how many requests you've made that have been granted, not total requests as whole. It would not surprise me if the programming of approvals is highly scientific and mathematical.

Yes. There are many factors. QF have a customer ranking system, I don’t remember the acronym. I have also been told by agents length of status, fares purchased and amounts of requests are also factored into the droid. I cannot attest to the validity of this, though.

Fiji agents have said they have to get approval to call outbound and that they cannot call out of their own will. I also have knowledge of call centre tech and the above two statements support my conclusion. Whether you believe it or not is up to you. This doesn't excuse missed call backs. The...

You missed the point. They can do callbacks as mentioned above, however it has to go through a process.

As long as you have new eticket numbers. Enjoy DXB!

You don't have a stopover, it's a transit. At 20 hours you are still within the 24 hour transit timeframe. Have you been reticketed for the change? You must get a new ticket number from QF. You are free to book accomodation and explore the city, however you need to decide whether to through...

There are none. You can try searching using the multi city tool but you will likely yield the same result. QF awards have to be the lowest level and currently EK mainly have higher level Flex awards. You'll have more luck to and from DXB from other ports.

The lesson learnt is that even QF baulked at this value. Repeat after me: "Never spend points on anything other than flights."