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The P1 team advised they are swapping the aircraft - not sure why. Flight is full as was QF36 which is also delayed and all other flights back to AUS so the lounge is a mess...

Just advised tonights QF2 SIN-SYD will be delayed 5hrs now departing 00:10 instead of 19:30 no reason given. Strange as the LHR-SIN leg seems to be on time...possible maintenance issue?

If by unreal expectations you mean consistency and premium customer service in line with the premium prices charged then yes my expectations are very unreal. They are usually the highest priced fare, generally the only available carrier for a certain route at a certain time I require and they...

This is exactly what MH did with their A380s...they have a toilet on each side of the stairs in front of J - the biggest bathrooms I have seen on a plane!

From what I know QF has a big investment in the expansion of SCL with new lounges and gates, it seems odd this would be brushed aside. LATAM also rely heavily on QF for seats as their own SCL-SYD flights are notoriously overbooked so these parallel flights benefit both carriers. In saying this...

Currently flying around South America on LATAM and have observed their host services at the gate for their Black Signature customers (eqv P1) which is impressive. A host is always at the gate when Black Signauture PAX are flying and uses their phone to find each customer (they have profile...

I can sleep peacefully once again 🥳

Grab Taxi is so cheap and I would say much more reliable than airport bus. Of course you need wifi access or local SIM (connectivity is terrible in MNL) or data roaming. Definitely take advantage of the new bridge from T3 to Resorts World over the freeways and get some food/drink and then Grab...

Express lane is still closed at T1 in SYD so moot point.

We are from Customer Care - but we don't! What is this linking flights to passes? What a joke and absolute terrible customer experience. It seems QF are making it as hard as possible to have these passes used - maybe their intention. If I ever see anyone stranded at the entrance like this they...

Good luck with this...I have already got the popcorn ready

Qantas cannot have it both ways; Remove all mention of fare codes during the booking process using their website while running numerous promos referring to fare classes in simple terms such as 'economy' and 'Business' and then when it comes time to claim the promo they get technical and pull...

They need to keep reminding people why J seats will cost almost as much as F - some recent J rtn fares to SCL have been clocking in at $15k!

If they had made the gesture in the first place then there would likely be no thread and hence no further issue ;)

Apple iCloud gives you three options for verification; SMS, code via email and code via phone call. Much easier does not take a rocket scientist to implement. Giving people the option to hand over all their personal info for 'secret' questions is insulting.

Qantas are not alone in this caper. Many companies are only as good as their IT budget and security advisors. SMS 2FA is basic and has been around for years. The better setups give you options to receive a text or an email....very easy for QF to setup they are being lazy. Those work...

Technically Qantas are correct. Would it hurt them to make a goodwill gesture to a Platinum FF and offer the points as a one-off, keep the customer happy while they learn a lesson? Of course not.

I'm confused....what option has been taken away? I've never used PAGSS lounge in T3...even on some days where multiple CX flights have been cancelled turning the CX lounge into a zoo the desk girls have politely asked me to use another lounge, or if I prefer to use CX then apologising for how...

Without the fog in SYD you might've had better luck but the majority of flights were cancelled and/or delayed and you arriving at 8am were pushed down the list as arriving late. Look at the bigger picture - Sunday was bad day in SYD with very heavy fog and school holiday commencement - you were...

Didn’t Alan Joyce just revolutionise the FF programme so more seats available during peak times?:cool: