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1300 659 161, no hold time, straight through to Cape Town, silver useless status lol The agent at least admitted to correcting the previous agents mistake and queued the remainder of a refund. I also asked her to escalate my customer feedback form relating to my missing Poli payment of $2.6K to...

Good luck Jimmy, qantas has become an absolute joke with no effort to resolve issues for non status holders.

I read somewhere that SIA lounge is offered for Velocity status holders in Sydney since United doesn't have a lounge here. "Velocity Gold and Platinum members departing on a same day United Airlines operated service in Economy or Premium Economy Class from either Melbourne or Sydney will have...

Hi OP, any update or luck with this?

Got part of my refund after 4 weeks, I say part as there was 2 payments on seperate cards. I knew they would stuff the outstanding 1 up so I'm contemplating just disputing the charge with Amex instead of calling the incompetent Qantas call centre back.

Trying to catch up on this thread, has anyone recently flown UA as Platinum? Specifically did you get the extra baggage? Flying SYD SFO in August and relying on status to get some extra allowance

I got an email early Monday morning to advise refund processed. Nothing back in my various cards yet.

I've been so burnt by my friends in Cape Town that I think you were lucky your changes were done correctly at least. I'd take a 30 minute frustrating call with the right outcome any day at the moment.

What Cheeses me off - when I call into a company/retail hotline etc and the person answers with an intro including "who am I speaking to?". Usually it's not a bank or somewhere I need to personally identify myself and I get they are doing it as part of a script to repeat the customers name and...

Completely irrelevant comment but Mary is a very common Fijian name, the Pacific Islander Fijians are mostly Christian hence the names.

Can I ask if you have status?

I've noticed wait times are shorter now. Do you know which call centre you got?

Same here

For those who have waited/still waiting past the "SLA" of 8 weeks, have you tried any methods of recourse such as credit card chargeback? Is that an option?

The email was my next step given that I've already logged a form with this magical customer relations team

Being told again that the only team who can resolve this is the Customer Relations team who can only be contacted via the website.

On the phone with South Africa right now (7.17am) after trying 13 12 11 number. I just wish I could get through to AKL or HBA but as a lowly silver i doubt it'll ever happen.

Is that this number 1300659116 ? I'll keep trying, it's not just the missing funds but I then had payment processed again on the phone, Qantas cancelled the route and now I'm waiting on a refund which I'm 100% sure has been incorrectly processed (when I've called up they haven't linked my...

A great outcome @parkesyau !! I'm shocked that you got to speak to a manager, I've asked so many times and been told they are always in a meeting...sure. I've also called probably in the same vicinity of 20 plus times chasing what I call an unallocated payment where I paid with Poli, funds left...

Any other recent experiences? My husband had his passport and return ticket photocopied this morning and photos taken of the item (jewellery). Definitely sounds like he will get flagged on the return. Gst refund was $400 and he only did at my persuasion (I've never had an issue even with more...