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Hi does anyone know if luggage will be checked all the way through on a single booking/ticket : Helsinki to Singapore (Finnair) - Singapore to Melbourne (Jetstar). Finnair call centre says no yet Jetstar website says yes.

Dear N860CR (and others) , if you are chasing a points/taxes refund best to call frequent flyer services on the 131313 call menu not the priority number . Priority number can route you to any call centre. While frequent flyer services don't deal with reservations they are very helpful in fast...

Hi, in attempting to create a second back up booking via an alternative route from Melbourne to Frankfurt, the system can’t complete the booking (error message) as I suspect that it recognises that I am already flying into Frankfurt on the same day on an existing booking. I have come across...

Thanks Princess Fiona. If the JL flight is cancelled for the booked day but there is the same flight the day before or day after with award availability do Qantas offer that ?

Hi, I have a business class award seat booking Melbourne to Frankfurt via Narita with JAL departing mid June. Due to reduced demand JAL have been cancelling flights up until June. I have enough points to book a back up flight the day before although it is longer being...

Hi , I am about to book a paid Qatar Airways fare . I have the option of entering my Qatar privilege club number or Qantas FF number. I rarely take a paid fare and usually travel via QF and partner award seats. I have no Qatar points. Is there any benefit using my Qatar membership ? Can I enter...

It is not just the long wait time but the training of staff in order to answer the most basic of questions varies so wildly and it does seem ( although not always ) that the Cape Town call centre is at the bottom when it comes to knowledge and skill set.

Hi I also have several sector to sector award seat bookings for a trip to Europe in June of next year. (MEL to FRA and back from BUD) The reason is that despite being able to book NOW it does not necessarily mean that the airlines will actually fly these booking dates. Eg I have booked MEL to...

Hi sudoer, I changed the booking class, it wasn't a classic upgrade. BTW the flight is in July 2022.

Hi, I have an award seat booking which was originally in economy class then some time later I changed it on-line to business class. I spoke to the call centre as I was wishing to revert to economy class with a request to fast track the points difference refund as I wished to make an additional...

Hi Sombol, Despite on line payment failure it is likely that you had actually obtained the seats and they were being held for you. That is why you could no longer see the seats when you tried to search again. This happened to me twice in recent weeks and I used the call back service and made...

Unless things have changed, several years ago my wife and I flew Melbourne to Havana return via Santiago on QF award seats with Lan (now LATAM)

Hi , I recently managed to obtain four QF award seats from Frankfurt to Melbourne with Qatar Airways however when I went to finalise the booking and pay the taxes/charges I received credit card error: 4620 “We are having difficulty with the credit card details provided. Please validate the...

Both Emirates and Qatar Airways fly from Zagreb to Dubai and Doha respectively which in turn creates a potential connecting route to Melbourne. Both airlines offer QF award seats while Emirates also offers points plus pay. However when attempting to search for flights on the Qantas website from...

I am not sure if the circular transfer idea will work as one of the rules is: (d) once Qantas Points have been transferred, the transfer cannot be reversed or cancelled by either the Member transferring the Points or the recipient; I recall from a previous transfer that the points are...

Greetings, My two primary school aged sons have approximately 1500 FF points each. The points will expire in September unless there is activity on their accounts. It is unlikely that they will fly anywhere before September to earn more points. Can anyone think of a way of retaining these...

We are a family of 2 adults and 2 children flying from Nadi to Los Angeles next week in economy class on Fiji Airways. Our seats were redeemed through QF FF points. Has anyone ever requested to pay locally for an upgrade to business class on this flight upon check–in and if so what was the...