Economy Class Booking Changed to Business Wishing to Revert to Economy

[ronlon]

Hi,

I have an award seat booking which was originally in economy class then some time later I changed it on-line to business class.

I spoke to the call centre as I was wishing to revert to economy class with a request to fast track the points difference refund as I wished to make an additional booking. Call centre advised that a “downgrade to economy class would result in forfeit of the additional points used for business class”.

I decided not to proceed with the change however I am not sure if what I was told is accurate and seek guidance from this forum. Is it a downgrade? Is it not a cancellation of a booking then a rebooking assuming economy class award seats are available?

I am tempted to cancel myself on-line and then re-book in economy class but I am now fearful that the points refund would only be equivalent to economy class.

Can anyone help please?

Ronaldo

 

[Danger]

You were given misinformation. Provided this is a regular award booking and travel hasn't yet commenced, you are entitled to a refund of the points if you downgrade.

 

[sudoer]

Provided this is a regular award booking and travel hasn't yet commenced, you are entitled to a refund of the points if you downgrade.

I think it depends how OP has changed from economy to business - whether it was processed as a classic upgrade, or whether they just changed the booking from X to U, and also when the flight is due to depart.

FWIW classic upgrades are non-refundable after T-24.

If you cancel your upgrade request or fail to board a flight for which you have redeemed points for a Classic Upgrade Reward within 24 hours of the scheduled flight departure, you will forfeit the points used and a seat may no longer be available in your original booked class.

 

[ronlon]

Hi sudoer, I changed the booking class, it wasn't a classic upgrade. BTW the flight is in July 2022.