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Great, thank you so much for your help. Hopefully my stay plus will appear any day, it's been a surprisingly dragged out process to get the AMEX membership activated

Hi All, waiting for my Accor plus to be renewed through AMEX platinum for the first time, expiry of paid membership is 30/4. Has anyone had experience on it the stay plus night come through now or at the start of the new membership year? Support has told me to wait a few more days. Can someone...

We stayed at the Porter House on the weekend and loved it. We used a suite night upgrade and actually preferred it over the Prestige suite at the Sofitel that we started out trip out at. Differences obviously being the view and the lounge at Sofitel, but the Porter House was significantly...

Turns out I just had this situation today. Received a notification that my account has been updated. Thought it might have been someone hacking so called straight away. Got the same spiel about my account being under investigation and someone will contact me within 30 days. I have family pooling...

Just in time for my 6hr stopover in HKG. For people with experience, between 1500 and 2100 is it likely the 2 of us will have more space here than in The Wing business or the Cathay lounges? With plenty of time I assume we'll visit both anyway.

I've found Movenpick Hobart to be absolutely fantastic with customer service. I have made mistakes on bookings previously and they have called and rectified them to my benefit. I really enjoy staying there and booked again with this Red Hot rate.

A couple of little solo stops in NZ recently. First time after joining plus, unfortunately everybody at Ellerslie knew the discount percentage on food but nobody seemed to know how to get it to apply. Property: Ibis Auckland Ellerslie Status: Accor+ Gold Room booked: Standard Queen Room...

Still "experiencing some problems" for me. Booked another flight yesterday and it's annoying trying to do everything through the temperamental app rather than the website.

My anniversary is in July so not linked in my case

"My Bookings" still not working for me, stopped working around Friday. I can see and access the bookings using the app, but the website on both PC and Mobile browser come up with an error.

No it's just wishful thinking from me, like most of this thread. I did ask BA if it was busy when talking to them and they just said "it's very quiet".

Thanks, I wondered what the previous experience was but after searching for all sorts of terms I couldn't find any discussion on it. I guess our only hope is that we remain the only J passengers and can politely ask to relocate for sleeping.

We have a reward J flight with BA from Mumbai to LHR. Unfortunately, the older 2-3-2 style seating which I dread, but whatever it's a reward seat. Flight is BA138 on a 787-9, When selecting seats through RJ I noticed an unusual addition of rows 1 and 2 but could not save when selected. Also...

Well the flights I wanted have disappeared during the error fest. Disappointing but to be expected I guess

This is going to be chaos in a few minutes. Site already crashing. Surely they knew this would happen?

A new one for me. I tried to add 3 flights to a booking, was told it couldn't be over 13 segments, okay I'll add 2 of them and cap out. Answer came back that to add flights there needs to be an additional 2 seats on all the other flights to complete a new booking and "exchange" over the booking...

I had a similar issue with UL flights not being ticketed and dropping off, after two months of similar calls and even a similar mistake of typing the wrong airport. I was constantly told it was emailed to OW for reinstatement, I gave up and they agreed to cancel the whole booking and start...

So after the hell that was trying to sort my booking the last two months I finally got someone in the call centre who acknowledged that they can't fix the mess they made and cancelled to restart. I got a lovely lady last night who booked everything in and promised me it would be ticketed because...

Maybe I did have too much faith in them. I got the email ticket with ticket numbers, but didn't look if each one had a number in check my trip. It's so frustrating that they can't do anything right. I even fine tuned the trip so I didn't have to call them to make the booking originally.

Amazingly, after two calls last week regarding my flights dropping off, being reinstated and being ticketed, two flights have disappeared again! What the hell is going on. UL flights from MLE-CMB-CDG. Still available for multiple seats when searched. First attempted call the guy spent most of...