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My guess is a requirement to install the new 3d scanners is likely a key reason behind the closure of the Sydney premium Lounge entrance.

Overall changes are pretty reasonable and on FT someone indicated internal HH comms shows only 4% of this years diamond would make the new Diamond Reserve status. I also would expect that HH ran the numbers of how many gold and diamond members based on the new qualification tiers, and with many...

First fights on the a220 this week and overall it’s a nice modern plane. The regular economy seats are reasonable. Wifi is working well. Windows a quite good and not craning my neck to see out like on the non BSI 737 NGs. Downside is on one of the flights headrest is already broken, I.e...

This being the case, gold may still have the benefit of selecting upfront standard rows, at least on the 321.

Yes, my forever gold tally is lower after oct 1…. Not sure why it changed

Being unable to use the stay plus for a single night at a nicer/pricier hotel is disappointing, but the rest is not too bad. I’ve never been treated different is A+ Silver vs. Gold so don’t think that will make much difference, at least in APAC.

Agree. White it does look modern, it does not look relaxing and does have the cafeteria vibe rather than a lounge room moody vibe. QC in Mel is much the same in terms of cafeteria vibe and mostly hard floors that make it noisy. It’s also nice and modern but not a place to relax compared to the...

I’ve noticed over the last year or so an increasing number of properties with the seperate “welcome drinks” menu that only has the average de bortoli wines offered while their “house” selection is often better. This includes a scattering of Novotels and Mercures, plus the Melb Movebpick. Very...

Have been though this myself and can confirm have had seperate PNR’s created for my infant. Call centre has been adamant this is the process so perhaps it is the process they are allowed to do rather than editing the editing billing. Thankfully seperate PNR didn’t cause any issues flying so the...

Velocity being different from qantas was one of he main draw cards of the program. It didn’t need to match qantas and be part of an alliance when it had unique perks like family pooling that made it possible to earn and gain some benefit from flying as a family. Changing the requirements to...

I believe under consumer law that are only allowed to cancel for a pricing error if it’s an obvious pricing mistake, e.g., if they sold the ticket go 100 points or something. Difficult thing is they may be legally able to cancel if they provide a full refund on lieu of proving the service. This...

Yep massive miss for qantas’ tie up with Accor that uoi won’t get status benefits if you book via qantas hotels.

I’ve had to escalate to reward ticket escalation recently to get new tickets issued after a schedule change for some reward flights. I waited a few weeks to see if new e-tickets would turn up but no luck, despite the qantas website indication the flights confirmed. I pity those who don’t know...

I would expect by law Expedia or Qantas Hotels has to provide a tax invoice if requested, as the transaction is taking place under their ABN and they are charging a commission for the service.

Pretty good points earn for eating out, streaming and major retailers! Almost feel cheated with the Plat card!

if they increase the AF again without any real benefits being added then it will probably be the end of the road for my play card.

Seems odd they won’t provide an option for those that prefer a combined card… In any case, unless they improve the rates, doubt I’ll be using the new card.

Yep for Melbourne should be more the enough. The advantage of all the terminals being connected make connections pretty easy and you don’t even need to go outside or catch a bus. The J lounge is a bit of a dungeon, but if you have an Amex Platinum then you have a few different lounge options...

Looking at recent trips on FR24, the standard route appears to fly in between Iran and Israel, right over Iraq. The updated route goes well around Iran. Good to see them proactively responding to these risk to protect their planes!!

The only real option is to submit a complain to customer care via the website - https://www.qantas.com/au/en/support/contact-us/customer-care-feedback-form.html. Explain the situation, keep it factual, provide the evidence you had a ticket (i.e., the booking confirmation, as long as you have a...