How does Accor treat you as an Elite guest?

blackcat20 said:

(and sorry for kicking off on a low note :shock: )

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puppysparkes said:

Having had a look at the Hilton thread it appears well formatted and reads easily. I thought we could try the same here so I've incorporated a couple of headings from that thread and the Accor website.

Property: Ibis brisbane

Room booked: 1 room as part of channel 7 promo Basic standard room ( El cheapo )

Room upgraded/type: Yes

Rate: $105

Free internet: Yes

Welcome drink: Yes/no - Water, bottled wine etc Comp btl water in room and 2 free drink vouchers plus small fruit platter in room

Early check in/late out: offered late till 5.00 pm

VIP treatment:

Access to executive lounge (if existing):

Additional care:

General comments: second stay both equal this month

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... It took a call to the ED of loyalty for Accor aus&pacific to lift the GM's "this guest is to have no access or privilege during his stay" ruling lifted. ...

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serfty said:

On what basis was the platinum lounge access right being denied?

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MartinMemo said:

Property: Pullman Sydney Hyde Park
Room booked: King City View
Room upgraded/type: Yes (Queen Executive Level Hyde Park View)
Rate: $195
Free internet: No
Welcome drink: No
Early check in/late out: No
VIP treatment: None
Access to executive lounge (if existing): Existing lounge, access refused (despite even being on an exec floor)
Additional care: None
General comments: I was, until now, a regular here. After being messed around, I had lounge refused by the RDM. Having previously spoken to the GM about this, I emailed her, at which point she made her final decision to not allow me access (despite being on an exec floor and being platinum). I continued to argue this with the RDM, and requested the GM call me to explain her reasoning. Her call to me (approx 9pm) began along the lines of "Mr M. I am trying to sleep! How very dare you try to contact me!" in the most condescending tone I have ever heard. It took a call to the ED of loyalty for Accor aus&pacific to lift the GM's "this guest is to have no access or privilege during his stay" ruling lifted. I cancelled all my future reservations on the spot, while on the phone to the Sheraton on the Park, who were kind enough to listed while booking me in there for the same dates.

That night I ordered wedges, but just after decided that in fact I should sleep instead - I called from the room phone, and held for what felt like half an hour (could have been less or more) on hold. called twice from my mobile, gave up after what felt like an age, and then dragged myself downstairs again to cancel the order. Following this, a staff member came up to my room. He was initially invited in, as I left the phone in the room calling to prove that it was still on hold (it was) - he then refused to leave my room. I had to demand quite a few times for him to leave before he did.

I have never been yelled at and spoken down to by a member of staff before in my life - especially not a GM. I've never had to demand a staff member leave my room. They honestly treat me better at the Ibis world square.

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Ricardo said:

Sounds like very poor form to me, I have booked two nights for the Rugby in mid August based on exec lounge access at this hotel for Plat members, may have to revisit.

How was the Sheraton by comparison ??

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MartinMemo said:

Property: Pullman Sydney Hyde Park ..........

........ I have never been yelled at and spoken down to by a member of staff before in my life - especially not a GM. I've never had to demand a staff member leave my room. They honestly treat me better at the Ibis world square.

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