How does Accor treat you as an Elite guest?

[AirKat]

Property: Novotel Brisbane

Room booked: Standard Room

Room upgraded/type: Premier Room with Balcony

Rate: Corporate $230

Free internet: Yes

Welcome drink: Voucher for 2 drinks at the bar, Mt Franklin in the water

Early check in/late out: Yes, requested 1pm check-out and granted

VIP treatment: Just the above

Access to executive lounge (if existing): N/A

Additional care:

General comments:

Novotel Brisbane recognise LeClub. LeClub is my 3rd ranked hotel program so I am only Gold... not sure about Plat treatment. I've stayed there on the journey from Classic, Silver and now Gold. Once I went Gold, the treatment definitely changed - rooms are generally upgraded and there is water in the room.

 

[mlob]

Property: Sofitel Brisbane.

Room booked: Two nights booked. First night Club Room (Upgraded an Accor Advantage Plus comp night). Second night Amex Platinum Reserve comp night. Standard room
Requested room with two double beds as travelling with two small kids.

Room upgraded/type: No.


Rate: See above

Free internet: Yes

Welcome drink: Voucher for 2 drinks at the bar.

Early check in/late out: Yes, paperwork suggested 5pm would be available but we could only get 3pm due to be busy

VIP treatment: Just the above

Access to executive lounge (if existing): Only my booked Club Room Night.



General comments:

I was kind of hoping as a platinum member that we might be able to get club access the second night but was denied access. We were able to remain in our room on the club floor though. Club access would have cost an additional $140 so we decided to use the restaurant and our Accor Advantage Plus card instead.

My first stay at a Sofitel and whilst we were comfortable I was a little underwhelmed by the hotel itself. Rooms are on the small side and decor is not completely to my taste. Maybe a little dated. Did enjoy the lounge though. Spacios with nice views of the city and excellent offerings at both evening and morning.

 

[AirKat]

Property: The Playford M Gallery Adelaide (previously the Sebel)

Room booked: Standard Room

Room upgraded/type: I don't think so although the room was very spacious

Rate: Corporate $190

Free internet: Yes

Welcome drink: Voucher for 2 drinks at the bar

Early check in/late out: N/A

VIP treatment: Nil

Access to executive lounge (if existing): N/A

Additional care:

General comments:

I am so happy this hotel has started participating in Le Club! Nicer toiletries than when it was a Sebel. The general level of service from staff I find to be excellent, without them actually providing any additional treats or services.

 

[ksthommo]

Property: The Phoenix Hotel Yogyakarta Mgallery collection


Room booked: Standard Room


Room upgraded/type: Deluxe Room with Pool View


Rate: Accor Website, around AUD $100


Free internet: Yes


Welcome drink: No forgot to ask


Early check in/late out: Arrived at hotel around 1100, room access at 1300, 1 hour early, dont require
late checkout


VIP treatment: Fruit Platter and welcome note


Access to executive lounge (if existing): N/A


Additional care:


General comments:


Nice historic hotel, bargain for the price, only booked 4 days back.

 

[blackcat20]

Property: Pullman Albert Park


Room booked: one bedroom suite


Room upgraded/type: No, top level room booked


Rate: Advance purchase sale! $140


Free internet: Yes


Welcome drink: two drink coupons. Two more in lieu of the lounge.


Early check in/late out: haven't asked yet


VIP treatment: zilch


Access to executive lounge (if existing): nope, closed as is common. Apparently as a platinum it's is 'subject to availability'. Couldn't even squeeze some snacks out of them.


Additional care:


General comments: pretty disappointed about the lounge, though we knew yesterday that it would be closed. They promised us breakfast in lieu of the lounge but it's included in our rate.

 

[Pablo]

Property: Pullman Legian Bali

Room booked: Suite With 1 King Bed

Room upgraded/type: no upgrade to 2 bedroom suite but also not needed

Rate: Members Hotel Sale - 50% off - Others 1213500.00 IDR, per night per room - approx $121 per night

Free internet: Yes

Welcome drink: Voucher for 2 drinks at the bar

Early check in/late out: yes if I needed it

VIP treatment: AMAZING!!! I have felt like their most valued guest. Given that I spend about 21 nights a year here but the majority of staff know my name (always a hello Mr Pablo) and I feel very welcome and a core part of the hotel. So one staff go way beyond how I'm treated in any other Accor property

Access to executive lounge (if existing): N/A - although they are talking about starting one in the next few years. I hope so.

Additional care: beyond expectation. The staff go above and beyond. Although staff turnover is very high and I'm about to lose the most amazing Guest Experience director in Sari. She's been phenomenally good to me.

General comments:

The service from so many of the staff here is just amazing. I feel like part of the family at this hotel, although given that I've spent a lot of nights here. But the staff go above and beyond. There are some ongoing issues in the hotel with bad plumbing and I wish they had the Pullman Bed but their service is just amazing. There is a fairly big amount of staff turnover so I feel like I've lost people who have now become friends - management need to look at their retention rates on staff.

 

[gaz0303]

Property: Sofitel Hanoi Plaza

Room booked:Luxury Room

Room upgraded/type: Yes (I think so??) - to a lake view

Rate: Advance purchase/Fully flexible etc - corporate TA on booking.com, 3for2 inc b'fast

Free internet: Yes - and good internet

Welcome drink: Yes - water, but its SE Asia, everyone does, so shouldn't count this.

Early check in/late out: 3pm check out

VIP treatment: Fruit platter on arrival, welcome note

Access to executive lounge (if existing): Nope

Additional care:

General comments: Great hotel all round, prices were super cheap for such quality, staff fantastic

 

[Glider_]

Property: Mercure Hotel and Residenz, CheckPoint Charlie (Berlin, Germany)
Room booked: Superior
Room upgraded: No
Rate: Advance purchase 40% off summer sale
Free internet: Yes (standard)
Welcome drink: No
Early check in/late out: Requested early checkin, not received
VIP treatment: No
Access to executive lounge (if existing): n/a
Additional care: Little plate of chocolate and berries with hand written welcome note from Manager
General comments:

Property: Mercure Hotel Garmish-Partenkirchen (Germany, near Germany's tallest mountain & the Austrian Border)
Room booked: Standard
Room upgraded/type: No
Rate: Best unrestricted
Free internet: Yes (status benefit)
Welcome drink: Yes, small glass of wine
Early check in/late out: n/a
VIP treatment: Extra friendly and mentioned status.
Access to executive lounge (if existing): n/a
Additional care: An apple on a plate in the room
General comments:

Property: Hotel Roayal St Georges Interlaken MGallery (Switzerland)
Room booked: Standard
Room upgraded/type: Yes, Junior Suite
Rate: Accor Platinum last minute rate
Free internet: Yes (standard)
Welcome drink: Yes, free drink at the bar and free minibar, discounts at bar & restaurant + in-house souvineer shop.
Early check in/late out: Early check-in requested and received
VIP treatment: Yes, personal welcome by manager, Reception staff falling over themselves to hand out discount coupons and goodies.
Access to executive lounge (if existing): n/a
Additional care: Huge fruit and nut platter + MGallery chocolates delivered to room.
General comments: This property went above and beyond to recognise status.

Property: Mercure Hotel Munich Altstadt (Germany)
Room booked: Standard
Room upgraded/type: Yes, one category to Superior
Rate: 2x bookings, 1x summer sale and 1x Accor Leclub last minute.
Free internet: Yes (standard)
Welcome drink: No, but no bar anyway
Early check in/late out: Late check-out requested, not received.
VIP treatment: No
Access to executive lounge (if existing): n/a
Additional care: Free mini bar, but that is standard for this property.
General comments:

Overall, I found Mercure's acknowledgement of Platinum status to be poor. Before each stay I emailed the property directly and let them know that we were coming and made any requests (such as early check-in) and subtley mentioned having Platinum status. It seems like back-end staff will only admit to program privelages when prompted (Mercure Munich wanted me to pay $100 for a late check-out), and front-end staff are oblivious. This despite Accor LeClub signage being prominently displayed on banners and posters all over the place.
Having said that, it was European summer and I'm sure in some cases we were staying in a full house with no availability to upgrade or get in early or out late.

The MGallery in Interlaken was a breath of fresh air and I'm glad that of all the Accor properties we stayed at this was the one that did the best for Platinum members.

 

[blackcat20]

Property: Pullman Albert Park


Room booked: one bedroom suite


Room upgraded/type: No, top level room booked


Rate: Advance purchase sale! $140


Free internet: Yes


Welcome drink: two drink coupons. Two more in lieu of the lounge.


Early check in/late out: haven't asked yet


VIP treatment: zilch


Access to executive lounge (if existing): nope, closed as is common. Apparently as a platinum it's is 'subject to availability'. Couldn't even squeeze some snacks out of them.


Additional care:


General comments: pretty disappointed about the lounge, though we knew yesterday that it would be closed. They promised us breakfast in lieu of the lounge but it's included in our rate.

Amd for the final snub, the 'king' bed in the suite was actually two singles pushed together.

 

[ksthommo]

Property: Pullman Kuala Lumpur

Room booked: Deluxe Room with King Bed

Room upgraded/type: Executive Classic with King Bed

Rate: Accor Website, 2 nights 50% sale at AUD $57.60 & 2 nights at AUD $88.53

Free internet: Yes

Welcome drink: Yes, 2 vouchers

Early check in/late out: Not Required

VIP treatment: Check In at Executive Lounge, Fruit Platter and welcome note.
Complimentary mini bar (no alcohol in the mini bar).

Access to executive lounge (if existing): Yes. Canapes and Drinks 6-8pm nightly
at the Executive Lounge. Breakfast also available at the Exec Lounge.

Additional care:

General comments:

Well looked after at the hotel. Location is not well known by taxis, 10 minute walk to Kerinchi LRT

 

[ksthommo]

Property: Pullman Jakarta Thamrin

Room booked: Superior Room with Queen Bed

Room upgraded/type: Deluxe Room with King Bed

Rate: Accor Website, 4 nights 50% sale at AUD $82.15 nightly

Free internet: Yes

Welcome drink: Yes, 1 welcomed drink

Early check in/late out: Late check out provided as requested, 4pm

VIP treatment: An all day refreshment of coffee, tea, juice and soft drink at Le Chocolat
Drinks (includes coughtails) and Tapas privilege at Kemixtri Gastro Bar 6-10PM
Buffet Breakfast at Sara Sini Restaurant.

Access to executive lounge (if existing): N?A

Additional care:

General comments:

Well looked after at the hotel. Great location. Excellent variety for breakfast.
Can do a lot of damage during the four hours drinks session.

 

[aaronjames000]

Property: MGallery - The Royal Beach Seminyak, Bali

Room booked: Grand Deluxe Room with King Bed

Room upgraded/type: Suite with King Bed

Rate: Accor Website, 10 nights - Members Flash Sale 50% off at AUD $268/night including grand buffet breakfast

Free internet: Yes

Welcome drink: Yes, plus voucher for 2 free coughtails, and invites to 2 coughtail parties with management.

Early check in/late out: Late check out provided as requested, 6pm

VIP treatment: Complimentary T-shirts, hats, beach bags, fans and other giftshop goodies on arrival.

Access to executive lounge (if existing): N/A

Additional care: Assistant manager was at check-in to greet us and apologize that General Manager was not available. He managed to catch us at breakfast the next morning and introduce himself and spend some time chatting with us about our travels and making us feel welcome.

General comments: Very well looked after by the staff. Nothing was too difficult. Arranged babysitters at short notice (like an hour's notice on one night!).

 

[puppysparkes]

How does Accor treat you an an Elite guest?

Property: Menzies Hotel Sydney


Status: Gold


Room booked: King room


Room upgraded/type: Yes - King park view


Rate: Advance purchase promotion x 3 points


Free internet: Yes


Welcome drink: Yes - 2 drink vouchers redeemed for 1 beer and a house white


Early check in/late out: Not required


VIP treatment: None noted


Access to executive lounge (if existing): N/A


Additional care: None noted


General comments: The venue is dated however the staff offer attentive service. There were an extraordinary amount of mosquitos in the lobby/bar area. I noted a staff member was quick to locate a patron suffering a seizure in a lift and first aid was promptly provided. The ambulance service arrived soon after. I booked this property during a 40% off sale for 3 days 24/12 - 29/12 which included breakfast. I would do the same under those conditions but keep an eye out for the Rockford Darling Harbour which is a better property. I missed out on that booking by a matter of clicks so to say.


Property: Pullman Auckland


Status: Gold


Room booked: King suite - Received Floor 12 overlooking the harbour


Room upgraded/type: No


Rate: Fully flexible


Free internet: Yes


Welcome drink: Yes - 4 drink vouchers - 2 beers and 2 local wines


Early check in/late out: Late check out offered but will not be required.


VIP treatment: I can only compare it to our time in Vietnam and I will say none noted.


Access to executive lounge (if existing): No, however I have dropped to gold this year.


Additional care: Staff member Rick at reception is enquiring, genuinely friendly and helpful with local options.


General comments: The hotel website espouses that a staff member, Michael Wood recently topped all comers and was awarded AKL’s best coughtail maker. I like my bloody mary with heat and he delivered!


Overall the hotel staff seem to handle high volume patrons with minimal fuss. Our check in coincided with the arrival of a full compliment of cabin crew from large aircraft x2. Despite 3/4 operational lifts we were in our room in no time and our luggage arrived to our room soon after.

 

[Eggsbenedict]

Property: Sofitel Queenstown

Room booked: Superior Room - King

Room upgraded/type: No

Rate: Advance purchase + Free night

Free internet: Yes

Welcome drink: Yes

Early check in/late out: Not requested

VIP treatment: Offered their "Club package" which they sell for about $150 a night for free. Free breakfast, Free Internet, Free Drinks (Good range) and Canapes each night from 5pm - 7pm ( I think)

Access to executive lounge (if existing): Yes see above

Additional care: Generally a good hotel and service, I felt that my status was taken into account

General comments: Only an Advantage Plus Gold

 

[nonpop]

Property: Novotel BKK airport
Status: Platinum
Room booked: King room cheapest
Room upgraded/type: nothing I could tell
Rate: Advance purchase promotion with breakfast ... Was cheaper with than without
Free internet: Yes
Welcome drink: lounge access
Early check in/late out: BKK airport Novotel is a 24 hr check in hotel ... You get the full 24 hrs
VIP treatment: Lounge check in
Access to executive lounge (if existing): Yes. And they do a good Martini
Additional care: None noted
General comments: The hotel does exactly what it says. We always use this hotel when in transit through BKK even though it is more expensive compared to other airport hotels


Property: Ibis Madrid (chamberi district)
Status: Platinum
Room booked: Double bedroom cheapest
Room upgraded/type: nothing I could tell
Rate: Advance purchase promotion with breakfast ... Was cheaper with than without
Free internet: Yes for 6 devices
Welcome drink: 1 soft drink only
Early check in/late out: Not needed
VIP treatment: Nothing
Access to executive lounge (if existing): No lounge
Additional care: None noted
General comments: Good value for money. Hotel 1 min walk to metro. Is a basic no frills hotel.

 

[tomo69]

Property: Sofitel Brisbane Central

Room booked: Superior Room city views

Room upgraded/type: Yes, to Luxury room city views

Rate: Fully flexible, $259 incl breakfast, + $60 bar/restuarant credit

Free internet: Yes

Welcome drink: Yes, local beer, house wine, non alcoholic.

Early check in/late out: offered to 5pm

VIP treatment: Priority check in, upgraded room, handwritten welcome note with plate of cherries/chocolates.

Access to executive lounge (if existing): Club Sofitel only for club rooms, T&Cs say LeClub status does not grant access to Club Sofitel

Additional care: Turndown service, bottled water and chocolates on bedside tables, fresh towels and bins emptied during turndown.

General comments: The room was ok, bed wasnt too comfortable, but I cannot rate highly enough the customer service from the reception to the bartender. all very elegant and welcoming.
I'm only Accor Gold.

 

[blackcat20]

Property: Playford Adelaide

Status: Silver

Room booked: Studio Spa Suite

Room upgraded/type: Yes; North Terrace Studio Spa Suite

Rate: Friends and Family rate

Free internet: Yes

Welcome drink: Yes; two vouchers for $8 off the drink of our choice in the bar

Early check in/late out: NA

VIP treatment: Vouchers for free coffee in the lounge. Chocolates in the room every day, and chocolate cake in the room on arrival.

Access to executive lounge (if existing):NA

Additional care: NA

General comments: Lovely hotel, staff all very friendly and welcoming. Room immaculate, and the king bed was actually a king (none of this two singles pushed together stuff). Bathroom had "accessible" features but not sure if this is the same in all rooms. Self-parking in the hotel lot is $22 per 24 hours.
Pretty impressed overall given only Silver these days.

 

[RooFlyer]

Thanks for allowing me to cut-and-paste with small amendments blackcat20

Property: Playford Adelaide

Status: Gold

Room booked: Deluxe King

Room upgraded/type: Yes; North Terrace Studio Spa Suite

Rate: Full tote

Free internet: Yes, but only 512kbps; pay for higher speed

Welcome drink: Yes, to $8 value

Early check in/late out: NA

VIP treatment: Voucher for free coffee in the lounge. Chocolates in the room every day, and chocolate cake in the room on arrival (hey! I didn't get that :-( wonder why )

Access to executive lounge (if existing):NA

Additional care: NA

General comments: Lovely hotel, staff all very friendly and welcoming. Room immaculate, and the king bed was actually a king (none of this two singles pushed together stuff). Bathroom had "accessible" features but not sure if this is the same in all rooms.

 

[puppysparkes]

Property: Novotel Twin Waters http://www.novoteltwinwatersresort.com.au/accommodation-en.html

Status: Gold

Room booked: Overwater lagoon suite.

Room upgraded/type: na top tier room booked.

Rate: Advance purchase with breakfast included.

Free internet: Yes 2.15mbps download

Welcome drink: Yes 2 drink vouchers, bottled water.

Early check in/late out: not required

VIP treatment: None noted so far

Access to executive lounge (if existing): na

Additional care: None noted so far

General comments: This facility is ideal for families. There are plenty of free activities available for adults and children including sailing, paddle boarding and many more. Plenty of paid activities such as archery and segway tours, If you have ever seen a wildlife documentary on millions of seals lazing about in a confined space it was actually filmed here in the Novotel pool. The buffet breakfast is satisfactory. The restaurant and cafe food are ridiculously expensive but adequate. You are far better off BYO food or heading to Coles up the road as there are plenty of BBQ facilities to use around the resort (not noted on the website ask reception for BBQ kit). Unfortunately there doesn't appear to be adequate lighting around the BBQ areas for evening meals. A quick google will give you some other local dining options but Noosa is always a consideration e.g. Peter Kuravita. Drinks are reasonably priced at $7.00 for a schooner of TED's and the house white. Happy hour is 3-4pm $4.50 for for the previously mentioned. The suite itself is ideal. We managed to score a suite far away from the activities centre which gets loud during the afternoon. There are plenty of kids high on soft drink on scooters.

 

[UpInTheAir:)]

Property: Sofitel Brisbane Central

Status: Platinum

Room booked: Superior King

Room upgraded/type: Yes, Luxury King

Rate: Prepaid $188

Free internet: Yes

Welcome drink: Yes - 2 Chandon bubbles; no complimentary bottled water though

Early check in/late out: Yes - check in at 11am

VIP treatment: Chocolates

Access to executive lounge (if existing):No

Additional care: No

General comments:Bed really is heavenly... possibly one of the best beds in the industry. Staff are welcoming and friendly. I think they have the most expensive breakfast buffet that I have seen... $48 for breakfast is ridiculously expensive in my opinion.. unless there is champagne.. and there is no champagne I like this hotel for its great location (on top of Central station so easy to catch the airport train) and its ambiance.. So I'll stay here again. Also like the amenities and the nespresso machine.