loyalty program

I’m having a terrible time chasing DSC credits from the September promo and the QFF phone staff have been totally useless (and told outright untruths in some cases). Does anyone know what the best way to escalate this to someone who actually knows what they are talking about is?

Similar to my post over in QF forum, the Velocity eStore now has their Christmas bonus points up. They're doing an advent calendar where you have to wait to see what the offer is on a particular day, which is weird and a waste of time, as you can just click Offers > Bonus points in the navbar...

Hi AFF, A good friend of mine has asked me for some assistance with her upcoming travel and FF situation. Her and her family are relocating to Beijing at the end of the year and are travelling SQ business from Sydney. I have worked out that for 3 pax in J that should give her 600 VA status...

Hi there, have a bit of an unusual question: My qualifying period ends in December. I need to book a flight between 26-29/12 and have just received an offer for an additional 50% SC that I could use. In addition I am due the loyalty bonus after this trip. Taking all this into account, I can...

We've reached high (but not highest) status on our cruise line of current choice and there are automatic and lifetime reciprocal benefits with the sister companies (Royal Caribbean -> Celebrity, Azamara) which offer different experiences. MSC also offers a status match and there are also...

Hi all, I'm currently earning QF points via credit card and flights. I use the points earned exclusively for first and business class reward flights. I'm considering to move away from QF for a few reasons: - QF reward flights seem to cost more (in points and fees) compared to other programs...

Haven't seen any mention of this around here, but thought it was worth drawing attention to. Virgin has begun hiring for a number of new roles under the VA and VFF brands as part of a "digital transformation." "Currently we’re going through a ground breaking transformation with a renewed focus...

Air Asia seems to have launched a new frequent flyer program with 3 status tiers. Red is the base level, and you can earn Gold, Platinum or Black status by flying a certain number of "qualifying segments" on Air Asia within a 12-month period. It looks to me like the only advantage of holding...

Crownbet gave me 2,500 a few weeks ago (http://www.australianfrequentflyer.com.au/community/virgin-australia-velocity/crownbet-velocity-offer-84250.html), and now a little message from William Hill popped up when I went to their site stating: "Hi, Keshav from William Hill here. Just letting you...

I received an email from Amex this morning launching a 25% bonus offer (for Ascent Premium customers at least and possibly others) for transfers to VFF. Offer dates are 01 August 2017 to 10 August 2017.

Hi, I'm new to the game. I've recently converted from altitude reward program to qantas frequent flyer on the Westpac black card. My annual fees are waived as I have mortgages with westpac. I have an toddler and an infant and am aiming to travel at least once a year overseas, ideally in business...

Seems like now we can book SQ suites/first with Virgin directly using VFF points. A few media sites have some coverage and comparisons, I'll post links to their articles and the VA and SQ points tables so you can do comparisons. Bookings must be done over the phone though...

Hi guys, Long time lurker, first time poster. As the thread title indicates I am due for status review on the 21st July this year. I need 15 more SC to retain Gold, and I am travelling on the 19th July. With the current delays in crediting SC and points, is there likely to be an issue with...

Gday Got the email an hour ago. Program changes from 10th June 2017. To be honest i cant work out if it is for better or worse. It looks like they are following Krisflyer and getting rid of fuel surcharge(except for the UK market) but i cannot seem to find a complete miles matrix showing new...

Hi all, One business class flight a month from Perth to Hong Kong return. What Airline & frequent flyer program will maximise SC and FF points and what is the best experience? I have done some research; QF platinum by the 6th trip flying CX. QF platinum by the 4th trip flying QF QF Platinum...

Hi. I've recently relocated from Melbourne to Grenoble in France for a period of 2-3 years. Grenoble is about 50 minutes from the Lyon international airport, 1.5 hours from Geneva one. I was (well, I still am) a platinum FF with Virgin Australia (and about 650k points there left). My trips...

I have been using Hotels.com for most of my stays. Basically, it gives me 10% in return as credit for my private booking and they are not limited to any hotel chain. On the other hand, i know that I could get a better rate and QFF points by dealing directly with the hotel. The number of nights i...

Does anyone know if it's possible to get a digital image of their Velocity Frequent Flyer Card into their iphone's wallet? I know you can use the VFF app to bring up an image of your membership card but it's relying on you having internet access at the time you need to present it. Later this...

Velocity's 7 Million Point Slice Velocity Frequent Flyer has reached a whopping 7 million members! So to thank you (our loyal members) and to celebrate, we’re giving away 7 million Velocity Points. How many Points you receive depends on how many members enter, but rest assured, everyone’s a...

I need some brains trust help here please re choosing a hotel loyalty programme this year. I am Gold Accor and will retain this in 2017 with stays that I won't cover here. No hope of the next level and am happy enough with this level and I like Accor. This year I also have a number of...