Article: Major Qantas Domestic Catering Problems

[AFF Editor]

Major Qantas Domestic Catering Problems is an article written by AFF editorial staff:

Major Qantas Domestic Catering Problems

Many Qantas domestic flights over Easter 2022 are departing without normal catering due to staff shortages at the airline's caterer.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[liamg]

Those damn customers being out of practice again.

 

[CaptainCurtis]

Sheer arrogance that Qantas knew about these problems but didn't let passengers know about them in advance so that they could plan accordingly... surely they would prefer to have passengers buying food from the terminal or those with lounge access eating a little extra instead of having angry (and hungry) passengers onboard?

I've put in a request for compensation and will report back if I hear anything back.

 

[TheInsider]

Sheer arrogance that Qantas knew about these problems but didn't let passengers know about them in advance so that they could plan accordingly... surely they would prefer to have passengers buying food from the terminal or those with lounge access eating a little extra instead of having angry (and hungry) passengers onboard?

I've put in a request for compensation and will report back if I hear anything back.

Nothing to do with knowing that it would've happened on your specific flight, it could've been literally a last minute decision to not cater your flight. Catering know what that are doing approx an hour before the flight.

Besides that, they should at least send out a generalised text message to customers.

 

[CaptainCurtis]

Nothing to do with knowing that it would've happened on your specific flight, it could've been literally a last minute decision to not cater your flight. Catering know what that are doing approx an hour before the flight.

If it was a one-off issue, then I would absolutely agree with you. But when the issue relates to severe staffing shortages that are clearly impacting many flights, I'm not sure its fair to categorise this as a last minute decision.

Besides that, they should at least send out a generalised text message to customers.

That is the bare minimum they should be doing.

 

[harvyk]

I can appreciate that COVID could catch caterers unaware, but plan B should have been enacted.

Plan B could be as simple as determining which flights will get catering, and then provide a voucher on checkin for food / drink at the airport (either departure or arrival airport) for the pax on non catered flights. It would have been a simple enough thing to do.

 

[Kiwi_Flyer]

It isn't just domestic that has problems. My flight in j from akl had poor catering that resembled economy but plated.

My connecting domestic flight (also in j) only had cheese and crackers.

 

[Danger]

No ice in Y on a transcon yesterday and only two meal choices. Isn't it supposed to be 3?

 

[justinbrett]

Plenty of room for spirits then

 

[Auzzieflyer]

It seems to be one issue after another with Qantas. Their premium label must be in tatters by now. Bad planning, service cutbacks are all having their toll right now.

 

[Anna]

I didn’t even dare check a bag for fear my brief trip would be ruined by it not arriving with me and then possibly not being delivered to me before I left I hate HLO but it was the safest option in the circs.

(Off topic but I already once had QF ruin a 2 night break in Fiji by the bags not arriving, then having to make endless calls back to Australia pleading with QF not to send the bag to Fiji now because I would be leaving before it was delivered to me. After about 50 calls I finally got someone sensible who kept the bags in MEL for collection on our return. But once bitten ….).

 

[defurax]

My flight from BNE to MEL last night had no catering at all. They could at least ask the lounge staff to mention the high possibility of catering issues. This way I would have eaten something in the lounge.

 

[aikman]

Giving people advance notice might cause panic eating at the lounge and the lounge then running out of food?

 

[justinbrett]

My flight from BNE to MEL last night had no catering at all. They could at least ask the lounge staff to mention the high possibility of catering issues. This way I would have eaten something in the lounge.

When I flew out of Brisbane during the floods earlier this year the lounge staff did exactly this.

They also sent a text

 

[AIRwin]

Giving people advance notice might cause panic eating at the lounge and the lounge then running out of food?

Toilet paper better be replenished in the lavatories...

 

[jrfsp]

While the QF customer experience goes down the toilet, The weekend Australian is reporting that chief customer officer Stephanie Tully is currently on holiday

https://www.theaustralian.com.au/business/margin-call/qantas-customer-chief-stephanie-tully-on-holidays-as-colleagues-man-panic-stations/news-story/04c8fdcd29decdf1d3215350949847a3&ved=2ahUKEwiD5__125f3AhU44zgGHRwPBvwQxfQBKAB6BAgVEAI&usg=AOvVaw3sAiPyU9vwDx4ECY3f8RKI

 

[larrymull]

WOW! Not surprised though.

 

[jb747]

Ah yes...another department that was contracted out.

 

[jakeseven7]

I wonder if in some ports Virgin and Jetstar have the same supplier as it was on the radio news this afternoon that both Virgin and Jetstar had catering problems too.

Not that either of them have much catering (apart from VA2 in J) anyway.

 

[Anna]

The weekend Australian is reporting that chief customer officer Stephanie Tully is currently on holiday

It would be ironic if she flew QF and there was no catering and her bag failed to arrive.