Question about Virgin travel bank

[featheast]

Being a relatively new follower of VA, I've got a question regarding travel bank. Basically I booked a flex fare from MEL-ZQN return over the Xmas period this year, and there is a possibility we are looking at cancel it (Hopefully not needed).
From VA's website, I can see if refund to travel bank there is no fee, or $80 per head if refund to original form of payment (credit card).
In the old QF days, if I got a credit from cancellation, there is usually some requirements like the newly booked ticket must be above certain fare classes. Is there a similar rule in the case of VA travel bank, or I can just simply consider those credit as cash use it in any future bookings as I wish.
One more question is the original booking is for us family of 3, will the credit in travel bank require us to to book in the same ticket as in travelling together?
Many thanks in advance!

 

[Bagpuss]

Being a relatively new follower of VA, I've got a question regarding travel bank. Basically I booked a flex fare from MEL-ZQN return over the Xmas period this year, and there is a possibility we are looking at cancel it (Hopefully not needed).
From VA's website, I can see if refund to travel bank there is no fee, or $80 per head if refund to original form of payment (credit card).
In the old QF days, if I got a credit from cancellation, there is usually some requirements like the newly booked ticket must be above certain fare classes. Is there a similar rule in the case of VA travel bank, or I can just simply consider those credit as cash use it in any future bookings as I wish.
One more question is the original booking is for us family of 3, will the credit in travel bank require us to to book in the same ticket as in travelling together?
Many thanks in advance!

With Virgin you can use travel bank as you wish. It doesn't need to be for the same destination / fare or people.

You can make the booking on behalf of other people.

It's simply the same as cash but in a travel bank

Note that travel bank is valid for 12 months. The clock starts ticking once you process the cancellation, but make sure you cancel within the fare rules.

 

[odysseus]

Agree with the above - lots more information about how they work in this site article:

How to Redeem Virgin Australia Travel Bank Credits

Have you received a Virgin Australia flight credit? You're not alone.

www.australianfrequentflyer.com.au

 

[ferntree]

You'll also find that the refund to travelbank will be instant, no waiting weeks or months like Qantas flight credits.

For me, the simplicity and convenience of Travelbank compared to the Qantas alternative is one of the big advantages Virgin has over Qantas.

 

[deangelj]

However, is it still true that only so many seats per flight are available to travel bank? Is that why you're asked up front when booking online if you want to use travel bank, so that you only see available flights?

 

[ferntree]

However, is it still true that only so many seats per flight are available to travel bank? Is that why you're asked up front when booking online if you want to use travel bank, so that you only see available flights?

In my experience, no. I'm pretty sure Travel Bank is as good as cash. I have never had a problem paying with travel bank, and indeed never tick that box up frfont.

The on-line booking question does seem a bit weird, I have a suspicion (but could well be wrong) that that might be something to do with using points + dosh for award flights.

 

[Milefest]

Personally, I never had any problems purchasing flights with travel bank for any fare type.

I remember there were talks of constraining future flight credits (which uses a different travel bank) to certain fare types but I don't think that was ever enforced.

 

[Bagpuss]

However, is it still true that only so many seats per flight are available to travel bank? Is that why you're asked up front when booking online if you want to use travel bank, so that you only see available flights?

Incorrect. What is limited is the future flight credit which you are probably referring to. This only applies to credits from per-administration or subsequent changes to those credits.

 

[deangelj]

Incorrect. What is limited is the future flight credit which you are probably referring to. This only applies to credits from per-administration or subsequent changes to those credits.

Ah yes, thanks - yes I had confused the two.

 

[ezemskov]

Morning,
I'm looking for something to do with ~A$100 of travel bank credits from a covid-cancelled booking.
Expiring 2023 Jan 31. Not planning to fly within their network any soon, and couldn't find any friend who would.
Might give it away few days before it expires.
<redacted>

Cheers,
Eugene

 

[AIRwin]

I'm looking for something to do with ~A$100 of travel bank credits from a covid-cancelled booking.
Expiring 2023 Jan 31.

Sounds like they are "Future Flight Credits" which have been extended to 31 December 2023:

Redeem travel credits

Have you previously cancelled a trip and received a travel credit? Learn about your travel credits and how to use Travel Bank.

www.virginaustralia.com

 

[ezemskov]

Sounds like they are "Future Flight Credits" which have been extended to 31 December 2023:

Redeem travel credits

Have you previously cancelled a trip and received a travel credit? Learn about your travel credits and how to use Travel Bank.

www.virginaustralia.com

Thanks - thought they are, but.
Looks they are "standard credits", expiry date in mine is still 31 Jan 2023

 

[serfty]

Thanks - thought they are, but.
Looks they are "standard credits", expiry date in mine is still 31 Jan 2023

Is the account number the same as your velocity number or some other (generally longer) number in the form of 7770123456789?

 

[Ade]

Looks they are "standard credits", expiry date in mine is still 31 Jan 2023

I have got the same thing as well. I have over $900 in the "standard credit" expiring 31/01/23

 

[Bagpuss]

If you know anyone else who is looking to fly you can use the credits for their booking. You just logon as your account prior to booking on the Virgin Australia site and change the passenger details when booking to match the traveler. They can pay extras with their credit card or other form of payment.

Otherwise take a whim on booking in the future.

 

[ezemskov]

@serfty

Login Page | Travel Bank

travelbank.virginaustralia.com

login is Velocity # (11 digits, starting with 659661)
Travel bank account # is 16-digits, shown after logon

 

[serfty]

@serfty

Login Page | Travel Bank

travelbank.virginaustralia.com

login is Velocity # (11 digits, starting with 659661)
Travel bank account # is 16-digits, shown after logon

Ok, so they are not "Future Flight Credits".

 

[ezemskov]

@Bagpuss - yes, I'm looking for that "anyone else"
Run out of own conections to ask

 

[Deskorpio]

Hi Everyone,
I had VA Travel Credit expiring on 31 Jan 2023. AFAIK i have until that day to book flights, although travel date can be in the future. When I checked again this morning, the expiry date has changed to 31 Dec 2023! On the phone, VA agent confirmed that my travel credit will indeed expire on 31 Dec 2023. I didnt, however, confirmed with them that it means I have until Dec 2023 to make the booking. Sounds silly I know, but it sounds like too good to be true. Esp rwhen i couldnt find anything on VA website to say the Travel credits are being extended again.

Does anyone have the same experience? Please share ..

Thank you

 

[ezemskov]

Heads-up :
Virgin extended their expiry date for Standard credits again to 31 Dec 2022.
Nothing about it anywhere on their website