turnipapple
Member
- Joined
- Mar 14, 2022
- Posts
- 114
I received an email last night with "Your account profile has been updated" and now after signing in, I get "INACTIVE, SUSPENDED OR CLOSED ACCOUNT
The Velocity Membership number you have entered is associated with an inactive, suspended or close account. Please check that you have entered the correct membership details or contact the Membership Contact Centre for assistance. "
Called them and they said the internal control systems have been alerted to an unusual activity and is pending an investigation.
They said it will take 30 business days to get back to me.
Not sure why my account was suspended. I've never done a transfer. Took screenshots of all my activity and it's mostly just flybuys transfers and one flight.
The Velocity Membership number you have entered is associated with an inactive, suspended or close account. Please check that you have entered the correct membership details or contact the Membership Contact Centre for assistance. "
Called them and they said the internal control systems have been alerted to an unusual activity and is pending an investigation.
They said it will take 30 business days to get back to me.
Not sure why my account was suspended. I've never done a transfer. Took screenshots of all my activity and it's mostly just flybuys transfers and one flight.