jakeseven7
Enthusiast
- Joined
- Sep 9, 2005
- Posts
- 11,275
Have you got conflicting addresses in your family pool perhaps?
I think so too ... may be a cyber incident that VA doesn't want to get publicised as such ... so locking people out of their accounts etc as a precautionary measure? Not sure what it resolves though ....so my money is on the accounts being hacked.
I just got the second email as well.Received a second email an hour ago and rang again, only to be told this just showed someone internally had been doing something on my account.
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Yep, such a multiple logins from multiple IP addresses and/or devices within X period of time can trigger any good software security to automatically (temporarily) suspend an account.It's possible they had a bad software deployment that caused accounts to get flagged with suspicious login activity. They use models and rules to rate logins as being suspicious. On the phone they specifically told me it was for security and not anything else so the suspended flag must have an associated reason for the suspension.
We reached out to Velocity Frequent Flyer to see if there was an explanation for all of this. They didn't confirm or deny that there was a specific issue last week, but this article summarises what we know so far:
Velocity Accounts Suspended & Reinstated: What Happened?
Last week, an unusually large number of Velocity Frequent Flyer member accounts were suspended due to suspicious activity.www.australianfrequentflyer.com.au