VPS
Senior Member
- Joined
- Apr 2, 2011
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- 9,327
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I think I posted on here about an issue I had with Trenitalia.
I booked and paid for via Trainline a ticket from Sicily to Milan on the overnight train. I booked an ensuite cabin with shower and toilet and about two hours before the train left I got an email to say that they couldn't give me an ensuite cabin but would get a cabin with a washbasin and toilets at the end of the corridor and no shower.
To say I was upset and disappointed would be an understatement. I didn't have any choice really but the whole thing was a debacle. There were two toilets for each of the ten cabins in the car and one of them wasn't working before we even left and by the morning the other had a sign to say it was out of order which meant going to another cabin and the toilets were
Apparently I am entitled to a refund for the difference between the fare I paid and the cabin I received and I filled out all the paperwork and got an email to say
Trenitalia undertakes to provide a reply within 30 days of the date on which your request is submitted as envisaged by the General Conditions of transportation and by the Service Charter
I think I should get a total refund but that's another issue
So it is over thirty days and I think I have a couple of options (I did think of a third but can't remember what that was)
Do a charge back to Trainline although they say I have to deal with Trenitalia OR
Make a complaint to Trenitalia https://www.autorita-trasporti.it/en/site/
Just looking in the future the cabin I got is 234 euro and the one I booked is 35 euro.
I paid 202 euro so it looks like all I would get is about 35 euro refund and I want more than that
So after that long diatribe.
Has anyone taken on Trenitalia complaints department?
Do you think doing a chargeback on Wise with Trainline would be successful when they were only a third party booking agency.
Thanks for any feedback or suggestions
I booked and paid for via Trainline a ticket from Sicily to Milan on the overnight train. I booked an ensuite cabin with shower and toilet and about two hours before the train left I got an email to say that they couldn't give me an ensuite cabin but would get a cabin with a washbasin and toilets at the end of the corridor and no shower.
To say I was upset and disappointed would be an understatement. I didn't have any choice really but the whole thing was a debacle. There were two toilets for each of the ten cabins in the car and one of them wasn't working before we even left and by the morning the other had a sign to say it was out of order which meant going to another cabin and the toilets were
Apparently I am entitled to a refund for the difference between the fare I paid and the cabin I received and I filled out all the paperwork and got an email to say
Trenitalia undertakes to provide a reply within 30 days of the date on which your request is submitted as envisaged by the General Conditions of transportation and by the Service Charter
I think I should get a total refund but that's another issue
So it is over thirty days and I think I have a couple of options (I did think of a third but can't remember what that was)
Do a charge back to Trainline although they say I have to deal with Trenitalia OR
Make a complaint to Trenitalia https://www.autorita-trasporti.it/en/site/
Just looking in the future the cabin I got is 234 euro and the one I booked is 35 euro.
I paid 202 euro so it looks like all I would get is about 35 euro refund and I want more than that
So after that long diatribe.
Has anyone taken on Trenitalia complaints department?
Do you think doing a chargeback on Wise with Trainline would be successful when they were only a third party booking agency.
Thanks for any feedback or suggestions
