20,000 Woolworths rewards points for a Woolworths Home & Contents Insurance policy

[goldenhorn]

Good luck,

The terms given to me clearly state 45 days:

'Offer applies to new policies only before 11:59pm 28 February 2019 and cannot be used in conjunction with any other offer. To receive the offer you must be a Woolworths Rewards member (excludes Tasmanian residents) and enter your Woolworths Rewards card number plus the promo code WOW20K at time of purchasing the policy. Woolworths Rewards bonus points will be loaded within 45 days of the first premium being paid in full. Points will not be backdated. Redemption of Woolworths Rewards is subject to the Woolworths Rewards Terms and Conditions available at woolworthsrewards.com.au'

Yes, the content insurance was 45 day but pet is 30.

Edit: I emailed the pet insurance. 45 days is not up for content insurance for me.

 

[goldenhorn]

Apologies- just saw you had a separate thread for the pet insurance. Thought we were discussing both in this thread due to earlier comments about pet insurance. I’ll hop on over to the correct thread.

 

[Dr Ralph]

I'm at day 39. I know the points shouldn't have been awarded yet, but given the problems with the pet insurance bonus points I wanted to be ready to be on top of this potential problem. So anyone seen an email address to contact them via?

 

[BettyB]

I'm at day 39. I know the points shouldn't have been awarded yet, but given the problems with the pet insurance bonus points I wanted to be ready to be on top of this potential problem. So anyone seen an email address to contact them via?

[email protected]

 

[Dr Ralph]

[email protected]

That looks like a general email address. Was wondering if there was a specific one like there is for the pet insurance:

[email protected]

[email protected]

I did find this online form:

Help - FAQ's - Support | Woolworths Insurance
If you select answer to FAQ unhelpful an email option pops up with some boxes for you to fill in.

 

[BettyB]

That looks like a general email address. Was wondering if there was a specific one like there is for the pet insurance:

[email protected]

[email protected]

I did find this online form:

Help - FAQ's - Support | Woolworths Insurance
If you select answer to FAQ unhelpful an email option pops up with some boxes for you to fill in.

Same email option is here Help - FAQ's - Support | Woolworths Insurance

 

[boomy]

Well I got points posted on Friday but not sure if they were for Home or Pet. I was one of those with multiple Pet policies who refused to sign stat dec and managed to cancel and get refund for all but one policy before the 21 days cutoff. Today I called to check exactly where the points came from and no one at Home or Pet could say for sure it’s theirs. So confusing!

 

[Dr Ralph]

Well I got points posted on Friday but not sure if they were for Home or Pet. I was one of those with multiple Pet policies who refused to sign stat dec and managed to cancel and get refund for all but one policy before the 21 days cutoff. Today I called to check exactly where the points came from and no one at Home or Pet could say for sure it’s theirs. So confusing!

I highly doubt it's for house insurance unless you are past 45 days already.

 

[boomy]

I highly doubt it's for house insurance unless you are past 45 days already.

I’m not past 45 days so maybe it’s for pet but when spoke to supervisor about that stat dec he said very clearly no points will be awarded without signing it and today the home insurance supervisor said he thinks the points are from them (because it’s past 30 days and eligible) but not 100% sure, hense the confusion.

I’ll wait past the 45 days before canceling to see what happens. If that stat dec turns out to be bark only I’m going to feel bad about canceling all my other policies...

 

[Dr Ralph]

I’m not past 45 days so maybe it’s for pet but when spoke to supervisor about that stat dec he said very clearly no points will be awarded without signing it and today the home insurance supervisor said he thinks the points are from them (because it’s past 30 days and eligible) but not 100% sure, hense the confusion.

I’ll wait past the 45 days before canceling to see what happens. If that stat dec turns out to be bark only I’m going to feel bad about canceling all my other policies...

Reports in the pet thread make it apparent that the stat dec was a furphy.

 

[boomy]

Reports in the pet thread make it apparent that the stat dec was a furphy.

Yea looks like it.
Seems that I read their hand wrong and lost on this bet.

 

[Aeolus]

Just checked my account and have 40k woolies points posted. I also checked the insurance I subscribed and reckoned it's for the house insurances as I only took up 1 pet ins and 2 x house ins. Wonder where my pet bonus points has gone to?

 

[kpc]

My points for the home insurance policy has arrived and I have sent a cancellation email so I don't get charged another monthly premium....I paid 2 premiums.

 

[Dr Ralph]

My points for the home insurance policy has arrived and I have sent a cancellation email so I don't get charged another monthly premium....I paid 2 premiums.

What email address did you use?

And when did your policy start?

 

[kpc]

What email address did you use?

The one mentioned upthread....no reply as yet but as I'm OS currently so difficult to call them without costing $.

 

[Dr Ralph]

The one mentioned upthread....no reply as yet but as I'm OS currently so difficult to call them without costing $.

More than one mentioned. Do you mean this one:

[email protected]

 

[goldenhorn]

More than one mentioned. Do you mean this one:

[email protected]

I cancelled with email address on Sunday and they replied with confirmation first thing Monday morning.

 

[Dr Ralph]

45 days now up for these policies. No points awarded. Emails sent demanding points be awarded.

 

[Dr Ralph]

Looks like identical type of run around vis a vis the pet insurance drama:

'Dear Dr Ralph,



Thank you for contacting Woolworths Home Insurance.

In regards to the email below, we can confirm that you have entered the promo code for the rewards points. Please be advised that this may take up to 45 business days after the first payment clears to be processed.

Should you have any further questions please feel free to call us on 1300 10 1234 from 8am to 8pm weekdays or 9am to 5pm on weekends (AEDT) or contact us at Get an Insurance quote today | Woolworths Insurance

Kind regards,

Zubair
Customer Service Representative
Woolworths Insurance
1300 10 1234
woolworthsinsurance.com.au'

Obviously I've only contacted them because the 45 days had already expired.

Looks like I'll just be cut and pasting the same emails sent re the pet policies.

 

[boomy]

I highly doubt it's for house insurance unless you are past 45 days already.

Can now confirm points were 100% for home insurance.