50% status credit bonus for 7 days

[TheRealTMA]

Thought I better get some confirmation on this so called the service center. According to the agent multiple bookings made within the promotion period will get the bonus. He wasn't sure if gift voucher bookings would work and put me on hold to check. The answer was that they should work. Might just book direct with a credit card and suffer the fees; better safe than sorry.

Yes you can use vouchers but you have to do it manually through the call centre. In the 21st C, QF web site can't handle vouchers on promo bookings. (Or couldn't last year for us.)

 

[Captain Halliday]

Can anyone confirm if the 50% status bonus is honoured if booking through an OTA, Orbitz in my case. I have a slightly complicated itin that the QF website can't seem to handle, but I can do it via Google flights>Orbitz.

 

[TheRealTMA]

Can anyone confirm if the 50% status bonus is honoured if booking through an OTA, Orbitz in my case. I have a slightly complicated itin that the QF website can't seem to handle, but I can do it via Google flights>Orbitz.

Generally not. Direct through Qantas or normal travel agent such as Flight Centre is normally required. But T&C may have changed so call QF and check?

 

[TheInsider]

In the 21st C, QF web site can't handle vouchers on promo bookings.

You know this is due to the voucher being created uses the same booking number as the flights being booked on to that voucher. So has a creation of that 'booking number' when the voucher was made. Nothing to do with Qantas IT, has to do with the supplier Qantas uses for the booking systems (Amadeus).

 

[TheRealTMA]

You know this is due to the voucher being created uses the same booking number as the flights being booked on to that voucher. So has a creation of that 'booking number' when the voucher was made. Nothing to do with Qantas IT, has to do with the supplier Qantas uses for the booking systems (Amadeus).

I don't see the point of getting into arguments on whose fault it is. In the end it is easily resolvable by Qantas IT dept.

 

[Captain Halliday]

Generally not. Direct through Qantas or normal travel agent such as Flight Centre is normally required. But T&C may have changed so call QF and check?

Oh goodie. Just what I feel like on a Sunday. Convincing QF to waive the phone booking fee because their website can't handle a booking that Google, Webjet and Orbitz all seem to be able to manage.

 

[drross]

Oh goodie. Just what I feel like on a Sunday. Convincing QF to waive the phone booking fee because their website can't handle a booking that Google, Webjet and Orbitz all seem to be able to manage.

Thank goodness it's a looooong weekend

 

[Mark3000]

Do bonus SC's post at the same time for each leg?
Mine just posted very quickly for the April 22 BNE-SIN, but have not posted yet for the April 30 SIN-MEL? I know it says it can take up to 6 weeks but I'm just worried that because the first leg posted and the second leg hasn't that there might be a problem.
The details are that this promotion said valid until midnight April 30, and at the time I called them to ask if a flight leaving SIN at 2330 April 30 and arriving MEL on May 1st would qualify and they promised me it would, but I'm a bit nervous that the first leg has posted but the return hasn't and those points are crucial to tip me over to WP

 

[sumthinfornuthin]

Do bonus SC's post at the same time for each leg?
Mine just posted very quickly for the April 22 BNE-SIN, but have not posted yet for the April 30 SIN-MEL? I know it says it can take up to 6 weeks but I'm just worried that because the first leg posted and the second leg hasn't that there might be a problem.
The details are that this promotion said valid until midnight April 30, and at the time I called them to ask if a flight leaving SIN at 2330 April 30 and arriving MEL on May 1st would qualify and they promised me it would, but I'm a bit nervous that the first leg has posted but the return hasn't and those points are crucial to tip me over to WP

IMHO At the end of the day as long as the ticket shows the departure time prior to the expiry of the offer there should not be an issue

 

[mviy]

Do bonus SC's post at the same time for each leg?
Mine just posted very quickly for the April 22 BNE-SIN, but have not posted yet for the April 30 SIN-MEL? I know it says it can take up to 6 weeks but I'm just worried that because the first leg posted and the second leg hasn't that there might be a problem.
The details are that this promotion said valid until midnight April 30, and at the time I called them to ask if a flight leaving SIN at 2330 April 30 and arriving MEL on May 1st would qualify and they promised me it would, but I'm a bit nervous that the first leg has posted but the return hasn't and those points are crucial to tip me over to WP

23:30 April 30 in Singapore time is 01:30 May 1 AEST. Perhaps that could be why the SCs weren't posted. It could be based off AEST time, or perhaps expect the flights to land by the end of April 30 AEST.

Personally I don't think I would recommend pushing the boundaries of the qualifying period.

 

[Mark3000]

Oh no!!!!!!' Please don't let that be it. I'm so worried now. I especially called them to ask if that flight would qualify and they said yes

 

[eminere]

23:30 April 30 in Singapore time is 01:30 May 1 AEST. Perhaps that could be why the SCs weren't posted. It could be based off AEST time, or perhaps expect the flights to land by the end of April 30 AEST.

I don't think that's correct. Status Credits (and points) are earned based on the scheduled local departure time of the flight in question.

 

[eminere]

Oh no!!!!!!' Please don't let that be it. I'm so worried now. I especially called them to ask if that flight would qualify and they said yes

Patience. Just give it a few more days and if the bonus Status Credits don't appear call up and request a manual amendment.

 

[mviy]

I don't think that's correct. Status Credits (and points) are earned based on the scheduled local departure time of the flight in question.

I hope you are right. I don't know how they would determine it, but certainly pushing right up to the end of the qualifying period would seem to be taking a bit of a risk.

Patience. Just give it a few more days and if the bonus Status Credits don't appear call up and request a manual amendment.

That is a good idea. But then if you don't push the boundaries you're probably less likely to need to call to get things sorted.

 

[eminere]

That is a good idea. But then if you don't push the boundaries you're probably less likely to need to call to get things sorted.

If you have to travel on a particular date then you have to travel on that date. If it happens to fall on the last qualifying date of a promotion it can hardly be called "pushing the boundaries". All eligible flights booked and traveled within the terms of the promotion are equally entitled to the benefits of the promotion.

 

[mviy]

Well I could easily imagine their computer systems could be setup to use unix time for the flights (and display them in the local time zone on the web page) and the computer system could have the bonus SCs promo set up to allow flights that fall in a given unix time range corresponding to times in AEST. That would likely be much easier to program than properly allowing for time zone differences.

Corner cases which might be technically valid flights for the bonus under the T&Cs might not be treated correctly automatically requiring a phone call to try to fix.

Not sure what the T&Cs are for the 50% status bonus promo, but I assume they are probably similar to the double status credits promo T&Cs. The current double status credits promo T&Cs could be interpreted as implying that you must have landed by the cut-off date whether or not that is what is actually the case. The double SCs offer does indicate "If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply". Completion (the finish) in my view would be when you land not when you take off. I do notice that the time that the flights are taken in doesn't mention AEST which does leave it open to some interpretation whereas the time to book the flights in does mention AEST.

 

[mviy]

The details are that this promotion said valid until midnight April 30, and at the time I called them to ask if a flight leaving SIN at 2330 April 30 and arriving MEL on May 1st would qualify and they promised me it would

Did you give them permission to record this call? If you do need to ring up and if they don't want to give the SCs then you could tell them that you rang them up and they said you would get them and ask them to play back the recording of that call. If they told you would get the SCs one would think they have to go through with giving them regardless of how they interpret the T&Cs.

 

[eminere]

Well I could easily imagine their computer systems could be setup to use unix time for the flights (and display them in the local time zone on the web page) and the computer system could have the bonus SCs promo set up to allow flights that fall in a given unix time range corresponding to times in AEST. That would likely be much easier to program than properly allowing for time zone differences.

Corner cases which might be technically valid flights for the bonus under the T&Cs might not be treated correctly automatically requiring a phone call to try to fix.

If we are to assume that there is a programming glitch in QF's backend systems then it is nothing a phone call to the contact centre won't fix. Yes, it might be a minor annoyance to have to follow up but nothing so substantial imo that it would merit a change to one's travel plans, just to avoid flying on a date you originally intended to.

In any event all of this is premature conjecture at this stage as it has been barely two days since Mark3000's flight and the terms specifically state to allow up to six weeks for bonus Status Credits to be awarded.

Not sure what the T&Cs are for the 50% status bonus promo, but I assume they are probably similar to the double status credits promo T&Cs. The current double status credits promo T&Cs could be interpreted as implying that you must have landed by the cut-off date whether or not that is what is actually the case. The double SCs offer does indicate "If you change or cancel your initial qualifying booking and/or travel is completed outside the promotional period, this bonus offer will not apply". Completion (the finish) in my view would be when you land not when you take off. I do notice that the time that the flights are taken in doesn't mention AEST which does leave it open to some interpretation whereas the time to book the flights in does mention AEST.

For what it's worth, last year I had a targeted bonus Status Credit offer and my overnight flight departing Asia on the last day of the promotional travel period to Australia automatically credited after a few days.

 

[Mark3000]

thanks so much eminere and mvly for your support and insights, I do appreciate it.
I will give them a call tomorrow and let you know how it turns out. I tried to do the right thing, and Qantas' aim to encourage me to book extra flights worked just how they wanted it to for them, and hopefully they will see that I tried to do the right thing.
That will be great if they can pull the recording of the phone call.
Thanks again guys and maybe if Red Roo is watching he might be able to put in a good word for me

 

[Mark3000]

Do bonus SC's post at the same time for each leg?
Mine just posted very quickly for the April 22 BNE-SIN, but have not posted yet for the April 30 SIN-MEL? I know it says it can take up to 6 weeks but I'm just worried that because the first leg posted and the second leg hasn't that there might be a problem.
The details are that this promotion said valid until midnight April 30, and at the time I called them to ask if a flight leaving SIN at 2330 April 30 and arriving MEL on May 1st would qualify and they promised me it would, but I'm a bit nervous that the first leg has posted but the return hasn't and those points are crucial to tip me over to WP

An update, the 50% bonus status credits did end up posting for the return leg, around 10 days later.
I was worried that the bonus credits didn't post at the same time as those for the first leg, but now know that they post separately.

I am extremely grateful to Qantas and am feeling very happy and loyal to Qantas today. The lesson for me and others in the future is to read the T&C very carefully and if there is any doubt, call up and check and be very careful to check if the cut off is before local departure time midnight or australian time midnight, as for example a flight leaving at 1130 pm Singapore time was actually after midnight Australian time, hence the uncertainty.
Thank you though to Qantas, I am going to continue to strive for Platinum!