Help - QF customer service not ticketing properly - lost award seats

[There'sOnlyOneJimmy]

What about calling one of the airlines in your itinerary and asking if they can give you the ticket number?

Good idea; I’ll give it a try.

 

[There'sOnlyOneJimmy]

Hi There'sOnlyOneJimmy, wow it is quite a story. it seems that you have made some good progress from your perseverance and assistance from that wonderful WP member. I am not suggesting a change of strategy but i wonder when this is over (hopefully with a good outcome for you), would it be worthwhile to complain to the Airline Customer Advocate (Home or https://www.aviationcomplaints.gov.au/). If everyone who has been unfairly treated makes a complaint, they won't be able to just dust it off.

That’s a good suggestion, but with only a few days between my current trip, and the trip in question, I suspect that it just won’t get done in a timely manner.

 

[There'sOnlyOneJimmy]

Danger said:
What about calling one of the airlines in your itinerary and asking if they can give you the ticket number?

There’sOnlyOneJimmy said:
Good idea; I’ll give it a try.

Just before I tried calling, I remembered that you can request an e-ticket receipt on the Finnair website.
So I requested one.
The resultant email shows all the expected sectors, and the same ”081” ticket numbers as on the Qatar website and in the Text Based email provided by Qantas.
On that basis I’ve decided to stop worrying (well, mostly stop, unless someone thinks I should keep worrying…).

 

[OATEK]

I had a similar issue this week after a re-booking for a cancelled flight, and Checkmytrip kept showing the cancellation message. I deleted the Trip from checkmyTrip and then added it back again, and it all came good including eticket numbers.

Thanks for the tip, but that didn’t work for me… (sad face)

When I made my changes the first CS person (not sure which call centre) said etickits would issue next day. Rang several days later to see where they were, and CS person (Philippines I think) said Oh, they didn't do the rebooking for Mrsoatek correctly. This second CS person, spent a few minutes typing and making what sound like mildly disparaging comments, then announced it was all sorted. Got on email confirmation while still talking to her, and eticket within minutes.

 

[There'sOnlyOneJimmy]

The resultant email shows all the expected sectors, and the same ”081” ticket numbers as on the Qatar website and in the Text Based email provided by Qantas.

Further to this…

If Qantas send the Text Based emails, with “081” ticket numbers;
and 3 other OneWorld carriers allow seat selection;
and those seat selections are reflected on all 4 websites;
and the ticket numbers are reflected on 2 of the other carrier websites (with the other just showing status as ”Ticketed”);

Then, even though the ticket numbers don’t show on CheckMyTrip,
Musn’t it be true that the ticket details ARE in the Amadeus system?

If not, then how else is the seating & ticket number information shared between each organisation?

 

[RealtimeY]

I believe seat assignments are part of the booking/PNR, not the ticket. You can have seat assignments even if you don't have a ticket.

 

[encryptededdy]

So my understanding is sometimes manually issued tickets will come as those text based ones, and won't talk to the web system so even if the tickets are issued, if you request a PDF from the website it'll still be missing ticket numbers.

 

[snabbu]

Wow @There'sOnlyOneJimmy what a debacle. Seems this whole ordeal has been difficult and complicated for you as a seasoned AFF'er, I hate to think how it would pan out for the average Joe.
Fingers crossed your trip turns out to be a memorable one, for all the right reasons.

 

[love_the_life]

Further to this…

If Qantas send the Text Based emails, with “081” ticket numbers;
and 3 other OneWorld carriers allow seat selection;
and those seat selections are reflected on all 4 websites;
and the ticket numbers are reflected on 2 of the other carrier websites (with the other just showing status as ”Ticketed”);

Then, even though the ticket numbers don’t show on CheckMyTrip,
Musn’t it be true that the ticket details ARE in the Amadeus system?

If not, then how else is the seating & ticket number information shared between each organisation?

I had no ticket numbers showing on CheckMyTrip even though I had received the tickets.

 

[Quickstatus]

Well done for sticking to the facts and not going off on a rant. You have more patience than most

And publishing in a very clear manner. I have been able to understand it all from the very first post

 

[There'sOnlyOneJimmy]

I had no ticket numbers showing on CheckMyTrip even though I had received the tickets.

That’s encouraging news.
Have you flown on those tickets yet?

 

[Matt_01]

I believe seat assignments are part of the booking/PNR, not the ticket. You can have seat assignments even if you don't have a ticket.

This is generally correct if booking through the same carrier, e.g. book through QF one can often select seats prior to receiving the ticket. IME if booking rewards via QF you will have to do seat selection from the carrier web site be it BA, JL, QR etc. IIRC I have not been able to select seats on the carrier website until they have the ticket confirmed.

 

[Mr H]

This is generally correct if booking through the same carrier, e.g. book through QF one can often select seats prior to receiving the ticket. IME if booking rewards via QF you will have to do seat selection from the carrier web site be it BA, JL, QR etc. IIRC I have not been able to select seats on the carrier website until they have the ticket confirmed.

You can choose seats for all flights (except BA ones) on the MH website even before a booking has been ticketed.

 

[Matt_01]

@Mr H , a nifty trick and I just tested this on an existing booking my question is, do these requests stick.

 

[Mr H]

@Mr H , a nifty trick and I just tested this on an existing booking my question is, do these requests stick.

Yes, they do.

 

[There'sOnlyOneJimmy]

You can choose seats for all flights (except BA ones) on the MH website even before a booking has been ticketed.

Useful tip, thank you.
I had a look at my booking on the MH site, and again all the right details were there, including the ticket numbers.
The MH email was very comprehensive.

 

[papeto]

Hi There'sOnlyOneJimmy, wow it is quite a story. it seems that you have made some good progress from your perseverance and assistance from that wonderful WP member. I am not suggesting a change of strategy but i wonder when this is over (hopefully with a good outcome for you), would it be worthwhile to complain to the Airline Customer Advocate (Home or https://www.aviationcomplaints.gov.au/). If everyone who has been unfairly treated makes a complaint, they won't be able to just dust it off.

Interesting to hear how you go with the Airline Custome advocate as they took out Choice's Shonky Award in 2021. Airline Customer Advocate – 2021 Shonky Awards | CHOICE

 

[There'sOnlyOneJimmy]

Interesting to hear how you go with the Airline Custome advocate as they took out Choice's Shonky Award in 2021. Airline Customer Advocate – 2021 Shonky Awards | CHOICE

I originally decided not to pursue the ACA due to my own time constraints, but now that I have an acceptable resolution to all of my issues, I don’t think that I have a worthy complaint anyway.
Although the issues should never have arisen, and it should have been much simpler to have them rectified, in the end it has all been rectified with about 30 days to spare (only 18 now!).
If it turns out that ACA don’t truly act in the interest of the consumer, then I’m glad I didn’t waste my time.

 

[porterble]

That’s encouraging news.
Have you flown on those tickets yet?

I had CheckMyTrip not showing ticket numbers, and I hadn't received the tickets. Showed up at LHR the night before ready for a struggle (was a cancellation/rebook mid trip) and was pleasantly surprised to be able to check in and fly (delayed) without the ticket being issued.

Ticket was finally issued 11 days post flight, and 5 days after returning home...

 

[kpc]

Sound familiar? https://www.news.com.au/travel/trav...l/news-story/c8b37cad2b8166f89ff27e1c55583103