We had QF award flights booked for July 2023 Business class ATH/DOH on Qatar connecting with economy DOH/MEL on Qatar. Taxes paid and points deducted. Awaiting the issue of etickets, which were told would take a couple of days. Then, the DOH/MEL disappeared on Manage Your Bookings. On calling QF they put us on a flight 12 hours later. However, the person we spoke to used the wrong name on of one of us, me, on this sector. They could not change the name to my correct one which was on the original flight and no ticket could be issued as the record locator had no information on it. No more reward seats available. So my partner has a ticket home, but I am thus far stuck in Doha unless I purchase a ticket. This is a very bad mistake by Qantas and they will do nothing to rectify, just very politely apologise.
