AA Botched Redemption

[dfcatch]

I just heard back from AA finally:

- Apologising for the delay in response

- Apologising for the stuff up and acknowledging it was AA's mistake

- Confirming that they had made the unrequested changes, and only contacted QF after rebooked onto final flight (ie. After it was too late to get it fixed by QF).

- Refunding the difference between a Business and Economy redemption, plus some "extra" miles for the inconvenience

- Assuring me that the feedback will be taken on board

- Apologising once again


So, I have to say that it was quite a reasonable response and wasn't the fob-off I was half expecting.

Naturally my preference would have been for the issue to never have occurred, but it probably remedies the situation as best as possible after the fact.

 

[QF WP]

You'd give up everything for having it not go pear shaped (the stresses faced by both you and your wife), but as you say, it will be a really good training point for AA (how not to do things).