The scenario:
I had booked and ticketed a First aaward HKG-MEL return. I then decided to go Business to save some miles, and consequently had to rebook, pay change fee and reissue.
I called AAdvantage and found availability in J on all the flights I wanted. The aagent said that the reissue, 20k miles and excess taxes will be back within 48 hours. She didn't mention the USD100 change fee but I presumed they'd hit my CC for it anyway.
The waiting begins.... 1 week on there's no sign of miles, tax refund or change fee charge on my CC. No email of new eticket receipt or new ticketing date on AA.com so I assumed no reissue either.
So I decided to call Plat line to see what's going on. Aagent opened my PNR to be thrown away by paragraphs of notes in the PNR admonishing the previous aagent for screwing up my aaward.
I, and I presume the previous aagent, thought it was just a simple change, exact same flights exact routing just different class of travel and had patiently waited for the refund/change fee charge/reissue to occur. But apparently not.
Anyway apparently the proper reissue process is this:
1) Cancel flights on original PNR
2) Refund 90 000 miles and taxes
3) Charge change fee
4) Create new PNR with new flight details
5) Take 70 000 miles and taxes out of my account
:shock:
Anyway they had to do it a bit differently because there aren't any seats left on the flights I want as I've taken them myself, so they risk losing the seats if they follow the above process. There was something about creating a pseudo PNR based on my history in the original PNR for the purpose of recording the cancelation and refunding etc, whilst they are going to create the new ticket based on with my original PNR since the flights I want are already 'stuck' there.
*I have a headache*
I will now have to wait another week for the miles to come back, whilst they'd do tax refund and charge new taxes, reissue etc within 48 hours. Thankfully I am not relying on those miles to issue another award. Anyway the good thing now is that I have a later 'not valid after' date on my ticket as it's technically a new ticket, validity of which starts today.
The 2nd aagent was new on the job and had to call up various help desks and tariffs desks for assistance. But kudos to her for her professionalism and persistence. I reckon it was much harder it was for her as all I had to do was wait.
I had booked and ticketed a First aaward HKG-MEL return. I then decided to go Business to save some miles, and consequently had to rebook, pay change fee and reissue.
I called AAdvantage and found availability in J on all the flights I wanted. The aagent said that the reissue, 20k miles and excess taxes will be back within 48 hours. She didn't mention the USD100 change fee but I presumed they'd hit my CC for it anyway.
The waiting begins.... 1 week on there's no sign of miles, tax refund or change fee charge on my CC. No email of new eticket receipt or new ticketing date on AA.com so I assumed no reissue either.
So I decided to call Plat line to see what's going on. Aagent opened my PNR to be thrown away by paragraphs of notes in the PNR admonishing the previous aagent for screwing up my aaward.
I, and I presume the previous aagent, thought it was just a simple change, exact same flights exact routing just different class of travel and had patiently waited for the refund/change fee charge/reissue to occur. But apparently not.
Anyway apparently the proper reissue process is this:
1) Cancel flights on original PNR
2) Refund 90 000 miles and taxes
3) Charge change fee
4) Create new PNR with new flight details
5) Take 70 000 miles and taxes out of my account
:shock:
Anyway they had to do it a bit differently because there aren't any seats left on the flights I want as I've taken them myself, so they risk losing the seats if they follow the above process. There was something about creating a pseudo PNR based on my history in the original PNR for the purpose of recording the cancelation and refunding etc, whilst they are going to create the new ticket based on with my original PNR since the flights I want are already 'stuck' there.
*I have a headache*
I will now have to wait another week for the miles to come back, whilst they'd do tax refund and charge new taxes, reissue etc within 48 hours. Thankfully I am not relying on those miles to issue another award. Anyway the good thing now is that I have a later 'not valid after' date on my ticket as it's technically a new ticket, validity of which starts today.
The 2nd aagent was new on the job and had to call up various help desks and tariffs desks for assistance. But kudos to her for her professionalism and persistence. I reckon it was much harder it was for her as all I had to do was wait.
Last edited:
).
