Abandoned in Bali by Jetstar

[jrfsp]

Still waiting for my Lufthansa compensation.
Requested June 2022, Acknowledged and promised July 2022, chased up earlier in October 2022 but no answer.
If you're not a European citizen, you don't have the "right" to compensation, however, airlines may agree to offer it.

M

Please provide reference to citizen requirement. Ive never heard that or been requested to provide any detail on citizenship.

 

[SOPOOR]

Wow jetstar, the low cost carrier actually did a worse job than qantas the high cost carrier!

That's pretty bad

 

[Howard Bamsey]

It's really beyond time for us to have something like the consumer protection legislation that we see in the EU, US and UK.

 

[kangarooflyer88]

Flies a LCC and expects full service carrier perks

Putting penalties in place for airlines that don't perform operationally is why LCC can exist. Why is that RyanAir or EasyJet transport many millions of passengers annually and are subjected to many hundreds of Euros in compensation should their flight get delayed by even a couple of hours and yet they still manage to get you off somewhere cheeky like PMI for £10 and some change? Fact of the matter is an airline that departs on time doesn't have to pay crew overtime, doesn't have to waste money idling jets they've leased, etc.

What is key though is whether you spend £10 on EasyJet or £2000 on Qantas, you have an agreement with them to get you from point A to point B. When they fail to honour that agreement and you incur expenses, they should be liable for it. It's nothing personal, it's simple contract law. To give you another example, suppose you pay someone £20 to cut your lawn on the weekend and they don't show up. Would you be any less entitled to get your money back for the no show versus had they been a well known firm? Certainly in the eyes of the courts the answer is a clear no!

-RooFlyer88

 

[Pagans]

Booked with Jetstar for family of 4 holiday to Bali.
Was was scheduled to return to Melbourne on 16/09 on flight JQ36. The day prior, i went to 'manage booking' to order meal plans and saw the flight was cancelled. Called the customer service team and was advised the next available flight JQ44 on 03/10 (17 days later). I was furious but had to move on.
Then on the 02/10, i got another cancellation and was put on flight JQ1044 on 04/10. I kept an eye out on their flight status and JQ44 on the 03/10 did go ahead and i was lied to and kicked off the flight after already being delayed.
They said they'll offer $150AUD per room and $30 per passenger and will not cover Travel Insurance extension (+$210), VISA extension (+$520). I've read their conditions of flights and everything stipulates around the 72 hours cancellation and delay period. Nothing talks about 19 days.
I'm at a loss, financially and mentally on what to do because their reimbursement policy does not cover the cost of living in Bali for the additional 3 weeks.

Friends were stranded in Perth for several days same issue. Will not book a flight with JetStar.

 

[MEL_Traveller]

Putting penalties in place for airlines that don't perform operationally is why LCC can exist. Why is that RyanAir or EasyJet transport many millions of passengers annually and are subjected to many hundreds of Euros in compensation should their flight get delayed by even a couple of hours and yet they still manage to get you off somewhere cheeky like PMI for £10 and some change? Fact of the matter is an airline that departs on time doesn't have to pay crew overtime, doesn't have to waste money idling jets they've leased, etc.

What is key though is whether you spend £10 on EasyJet or £2000 on Qantas, you have an agreement with them to get you from point A to point B. When they fail to honour that agreement and you incur expenses, they should be liable for it. It's nothing personal, it's simple contract law. To give you another example, suppose you pay someone £20 to cut your lawn on the weekend and they don't show up. Would you be any less entitled to get your money back for the no show versus had they been a well known firm? Certainly in the eyes of the courts the answer is a clear no!

-RooFlyer88

It *should* be simple contract law, but it’s actually reasonably complex and can be expensive for consumers to e force their rights.

That’s why consumer protection law has been implemented in the EU/UK and some other countries. The consumer law takes precedence and makes it easier for the consumer to get compensation or assistance.

It’s similar to our laws for goods and services in Australia. Without the consumer protection laws we’d be left with pure contract, or negligence laws… with lawyers and courts involved. Now it’s a simple case of going back to the shop or service provider and we can get a replacement or repair. In some cases consumer law goes above and beyond contract law. For example your new $2000 tv might only come with a one year warranty, but consumer law might have the effect of increasing that warranty by several years.

 

[JohnK]

Flies a LCC and expects full service carrier perks

I think you've said that tongue in cheek but if a LCC cannot deliver flights as promised they should not be in business.

Personally if a flight of mine is cancelled I'd expect a seat on another carrier same day. Be that JQ, TG, QF, SQ, AY, CX etc.

Rebooked 2 days later, 3 days later or even longer on my expense is totally unacceptable.

Flying used to be enjoyable. Now it's stressful. This NEW normal shouldn't be an excuse for an airline not to deliver.

 

[aikman]

I know that this will be a very unpopular opinion here but for the right person with the right circumstances a forced holiday extension with a $180 per day allowance doesn't sound too bad to me. I would probably try as many luxury resorts as possible and just top up the price difference. The visa thing would be annoying but as for meals, I'd have to buy food if I was at home anyway so I have no issue spending my own money on that.

But I totally understand that $180 per day is not good enough if you have things to do and places to be.

 

[exceladdict]

I know that this will be a very unpopular opinion here but for the right person with the right circumstances a forced holiday extension with a $180 per day allowance doesn't sound too bad to me. I would probably try as many luxury resorts as possible and just top up the price difference. The visa thing would be annoying but as for meals, I'd have to buy food if I was at home anyway so I have no issue spending my own money on that.

But I totally understand that $180 per day is not good enough if you have things to do and places to be.

Even with the allowance, fronting up your own money and being stuck in limbo can be incredibly stressful. We had a delayed bag incident recently and even buying a few days worth of clothes was a bit nervy not knowing if travel insurance would pay up.

 

[RMF]

Welcome to the world according to Joyce!

 

[jrfsp]

JQ's cancellation rate for Sept was 10%! That was only domestic which was nowhere near as bad as intl.

Unfortunately i dont think the figures get published for intl flights?

 

[Hutch0007]

I know that this will be a very unpopular opinion here but for the right person with the right circumstances a forced holiday extension with a $180 per day allowance doesn't sound too bad to me. I would probably try as many luxury resorts as possible and just top up the price difference. The visa thing would be annoying but as for meals, I'd have to buy food if I was at home anyway so I have no issue spending my own money on that.

But I totally understand that $180 per day is not good enough if you have things to do and places to be.

Not unpopular at all as the thought had always been on our mind if we ever travelled overseas, but being stuck for an additional 19 days was well beyond our dreams. yes we were eventually compensated, however we had to find 2 rooms (connecting) as my kids are 4-6yrs old. This was done just prior to school holidays kicking in and a majority of ‘reasonable’ hotels and resorts were booked out. Also, we had to fork out the accommodation costs upfront , remember this was already after we spend 16 days at Bali and we didn’t budget for what was coming our way.
Again, $150 a night and $30 per person (only on receipt reimbursement) isn’t that much after all. We had to factor in medications and incidentals also because again, we didn’t plan for an additional 19 days.
Anyway, we are home now and have come to a settlement. It could have been worse and I would have had to take them to VCAT or some sort of tribunal (we were close to going down this path).

 

[SOPOOR]

Not unpopular at all as the thought had always been on our mind if we ever travelled overseas, but being stuck for an additional 19 days was well beyond our dreams. yes we were eventually compensated, however we had to find 2 rooms (connecting) as my kids are 4-6yrs old. This was done just prior to school holidays kicking in and a majority of ‘reasonable’ hotels and resorts were booked out. Also, we had to fork out the accommodation costs upfront , remember this was already after we spend 16 days at Bali and we didn’t budget for what was coming our way.
Again, $150 a night and $30 per person (only on receipt reimbursement) isn’t that much after all. We had to factor in medications and incidentals also because again, we didn’t plan for an additional 19 days.
Anyway, we are home now and have come to a settlement. It could have been worse and I would have had to take them to VCAT or some sort of tribunal (we were close to going down this path).

didnt you guys miss a funeral as well?
as a single male, with a not so important job, I wouldnt have minded an extra 19 days, all paid, but for most ppl, the inconveience factor would b out of the world

 

[Vic]

Flies a LCC and expects full service carrier perks

I didn't realise not being dumped illegally in a foreign country was a full service perk...

this comment implies a lack of understanding about how travel works. Are you sure you're double platinum?

 

[Hutch0007]

didnt you guys miss a funeral as well?
as a single male, with a not so important job, I wouldnt have minded an extra 19 days, all paid, but for most ppl, the inconveience factor would b out of the world

Missed my aunties funeral , missed my sons ENT specialist appointment (back on the waiting list) and a job interview (was able to negotiate doing it online).
So yes, it wasn’t only a financial loss to me and the family but how can you compensate for a non remuneration value.
Taking away the financial and emotional impact, I still honestly think being there for a total of 35 days was too long.
I’m home now, and the family is safe and sound.

 

[ferntree]

Even with the allowance, fronting up your own money and being stuck in limbo can be incredibly stressful.

Quite. It's OK for people to say "I wouldn't have minded an extra xx days holiday", but that overlooks the stress, powelessness and uncertainty that you have to deal with. If it had been me I would have been in very, very serious trouble. I always take about a week's extra spare essential - and I mean essential - meds with me, "just in case", If it had been anything like two weeks the consequences would be dire.