I’m struggling to understand how people are painting this as a loss for QF. It’s a win for all parties, whether it be consumers, the ACCC or the airline. Consumers can get their personal remediation payments, the ACCC partially succeeds in its legal action and gets its penalty payment from QF, and QF has saved itself from a massive further reputational free-fall had they lost (or won) the court case. Winning the court cause would have been the worst PR for them and would alienate even more consumers. Because of this deal, the QF share price is soaring again and arguably consumer confidence has been restored.
So yes, it is a win for all parties involved, and that includes the airline.
Yep. Didn’t stutter there. You heard that right.
Most Australians did this before the pandemic, and while Qantas’ reputation has been bruised and battered by just and unjust factors, it’s time to put the past behind and resume this support.