kangarooflyer88
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Irrespective of what Qantas does with wifi be it deploying it on international flights thanks to StarLink or sticking with a domestic “made in Australia,” solution one thing is clear here. Qantas misled passengers when it sold those tickets they were unwilling to honour. It would be one thing if they cancelled a flight because they had a maintenance issue. I get it stuff does happen. Even schedule changes I can understand. But selling tickets you know full well you won’t honour, misleading and deceiving customers to snatch away business from rivals, that’s plain wrong. How many people made plans in reliance of Qantas honouring its commitments to them?
I think it is episodes like this which remind of us the need for consumer protection legislation here in Australia. The sad truth is consumers are better protected flying internationally than they are domestically. At least internationally, Australian consumer law’s Montreal Convention comes into play. There is no equivalent for flights domestically. If Qantas or Virgin cancels a flight on you, you are at their mercy. There is no requirement for them to put you on the next flight which often is the case under Australia’s Montreal Convention on international flights. And to be quite frank, I would have preferred to see an EU261 type legislation be the outcome of this whole fiasco rather than a token of remediation to a handful of customers.
-RooFlyer88
I think it is episodes like this which remind of us the need for consumer protection legislation here in Australia. The sad truth is consumers are better protected flying internationally than they are domestically. At least internationally, Australian consumer law’s Montreal Convention comes into play. There is no equivalent for flights domestically. If Qantas or Virgin cancels a flight on you, you are at their mercy. There is no requirement for them to put you on the next flight which often is the case under Australia’s Montreal Convention on international flights. And to be quite frank, I would have preferred to see an EU261 type legislation be the outcome of this whole fiasco rather than a token of remediation to a handful of customers.
-RooFlyer88