Accor's Response to COVID-19 Issues?

[gazzax2]

Has there been any news on Accor extending the expiry of points due to Coronavirus?
Are other hotel loyalty programmes doing anything similar?

 

[oz_mark]

Is anyone else yet to see their 6 month extension of Accor Plus membership?

Me! My expiry date remains the same....

 

[oz_mark]

Me! My expiry date remains the same....

Until some time in the last 24 hours. It has now been extended 6 months.
Although my Stay Plus night has not. But these things have always seemed a bit disconnected.

 

[ellen10]

Just checked mine, no extension yet.

 

[OrangeRoughie]

Until some time in the last 24 hours. It has now been extended 6 months.
Although my Stay Plus night has not. But these things have always seemed a bit disconnected.

Thanks for the update. I just checked and both my status and Stay Plus night have been extended 6 months

 

[Jacques Vert]

In relation to points expiry, as I'm sure most of you know, points expire after 12 months of no hotel stays. According to the T&Cs, staying at a hotel is the only way to extend the points expiry.

However, according to Award Wallet (Do ALL - Accor Live Limitless Points Expire?):
"Although the ALL program says you have to complete a stay to reset the clock, in practice most users have found that any earning will reset the clock. While this may be the case in practice, it shouldn't be taken for granted if you're sitting on a stash of points as ALL may decide to be strict and start enforcing their already published rule at any time. "

Anyone tried this and did it work for you?

 

[Jacques Vert]

In relation to points expiry, as I'm sure most of you know, points expire after 12 months of no hotel stays. According to the T&Cs, staying at a hotel is the only way to extend the points expiry.

However, according to Award Wallet (Do ALL - Accor Live Limitless Points Expire?):
"Although the ALL program says you have to complete a stay to reset the clock, in practice most users have found that any earning will reset the clock. While this may be the case in practice, it shouldn't be taken for granted if you're sitting on a stash of points as ALL may decide to be strict and start enforcing their already published rule at any time. "

Anyone tried this and did it work for you?

It seems like I have answered my own question.

I completed some surveys on e-Rewards, then transferred points from there to ALL.

My account now shows: Valid until 10/21/2021

 

[Formal Hall]

Sorry to revive old thread, but just checking Accor's latest COVID-19 cancellation waiver policy. Their global website says:

Booked a non-flexible rate directly with Accor and need to cancel? FOR HOTELS WORLDWIDE (except Southern Europe and North America) Guest who planned to stay in one of our hotels prior to and inclusive of 31st December 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.

Anyone have experience of cancelling Red Hot Rooms under this policy - credit voucher at the same hotel would be fine for me as usually booking hotels I already frequent. Not keen on the up to 90 days to process the credit though!

 

[PineappleSkip]

Hopw it went well with your cancellation, @Formal Hall .

I must say I have lost the plot when it comes to ALL status retention. I thought I had just clocked up enough nights to requal gold but got an email saying congratulations you are now platinum.

And got another email about suite night upgrades. I need to ring up to redeem them, yes?

 

[jase05]

And got another email about suite night upgrades. I need to ring up to redeem them, yes?

Yes, you need to call up