Account locked online - any ideas?

[Formal Hall]

I have a similar issue - I have online access but since last Friday I've stopped receiving Qantas MFA SMS. Means no family transfers, profile updates etc. Can't set up the authenticator app either without receiving an SMS - any workarounds other than calling?

 

[broccoli]

If I recall from my experience, they did say someone would call me back. They never did. However, whatever mysterious things that needed to happen behind the scenes had happened before I called a second time (about 10 days later).

 

[benjy]

I'm afraid you just need to call, twice, if you don't get a call back in the advised time frame.
Your first call you are reporting the problem, they send your details off to the back end team. The back end team unlocks the account for customer care to assist you in unlocking. The second customer care call (either your call back or you call them) will fully unlock the profile for you while you are on the phone.

 

[QF_Flyer]

My turn today, pretty sure it's down to Marketplace as OH got the same a few months back. She actually did get a call back, from the Marketplace team though just to confirm it was her that was making the purchase.

Annoying as I now have to wait until Friday at least, but never mind. Tried to purchase an Amazon gift card (using cash) but it kept hanging last night, so I gave up. Still visible in QF App and QF Money (for now), just unable to do anything that requires logging in.

At least googling the unhelpful message brought me to this thread, so I'm sort of enlightened now.