Advertising a fare then not honoring it- Qantas what is going on!!

[farawaymum]

This morning I went on line to book a sale fare that appears on the website as part of the "new year sale" and according to the price graph runs from 16 Jan to 30 November 2015 with a business class price of $650 each way direct from SYD to AKL.I do this trip regularly and know this is a "genuine" sale price. Anyway, after trying multiple dates in the stated period there were no seats for sale at this price point in any of the 7 months I looked at - only $891 each way.

So I rang them and after almost 20 minutes on hold I was advised that it was a mistake and did not apply beyond February.There was no offer to honour the advertised price and an indifferent attitude with a reluctant thank you from the CSO who answered my call.

Given that false advertising is a serious matter , I was surprised it was simply shrugged of as a mistake that would be reported.I have of course taken a screen shot.Are they obliged to honour the advertised price if I press the issue?

 

[Himeno]

Are they obliged to honour the advertised price if I press the issue?

If they don't want the ACCC to start poking around? yes.

 

[Ansett]

If they don't want the ACCC to start poking around? yes.

Qantas are very very poor at advertising prices with availability and I do wonder if an investigation by ACCC is needed. I have highlighted a number of mistakes on the pricing and availability of Discounted or sale prices.

Qantas did recently offer to honour a wrong price to the UK in J that was incorrectly advertised.

I would highly recommend calling back and asking again for the dates you want and for them to honour the advertised rate.

 

[ChrisCunard]

Make a complaint on twitter they will look after you. Similar happened to me on a QF/EK flight.

 

[RooFlyer]

Call back and ask for the fare to be honoured; give them ONE more opportunity then go to ACCC.

But first, begin a log of everything that has happened; when you saw fare; what you did, times of calls, what was said etc; names if you can remember & certainly going forward.

 

[MEL_Traveller]

I would call back. IIRC the last sale they advertised contained incorrect prices, but the call centre honoured them until a correction email was sent out. So there is precedence.

 

[MrJetset]

Take a screenshot, quickly.

 

[farawaymum]

Update- went online this morning and the fare is now widely available across the originally advertised date ranges- seems like the CSO's advice that the fare only applied in February was incorrect and it was in fact a computer glitch. Purchased accordingly for my desired dates in June!

This morning I went on line to book a sale fare that appears on the website as part of the "new year sale" and according to the price graph runs from 16 Jan to 30 November 2015 with a business class price of $650 each way direct from SYD to AKL.I do this trip regularly and know this is a "genuine" sale price. Anyway, after trying multiple dates in the stated period there were no seats for sale at this price point in any of the 7 months I looked at - only $891 each way.

So I rang them and after almost 20 minutes on hold I was advised that it was a mistake and did not apply beyond February.There was no offer to honour the advertised price and an indifferent attitude with a reluctant thank you from the CSO who answered my call.

Given that false advertising is a serious matter , I was surprised it was simply shrugged of as a mistake that would be reported.I have of course taken a screen shot.Are they obliged to honour the advertised price if I press the issue?

 

[UP4014]

Update- went online this morning and the fare is now widely available across the originally advertised date ranges- seems like the CSO's advice that the fare only applied in February was incorrect and it was in fact a computer glitch. Purchased accordingly for my desired dates in June!

Hopeless .