Air Canada finally giving refunds

[Mattg]

Air Canada has been extremely stingy with (not) offering refunds over the past year. But it's now saying you can apply for a refund until 12 June 2021 if you were given a travel credit that you don't want.

If you had a flight cancelled with Air Canada, you might want to have a look into it.

Air Canada to Offer Refunds for All Fares for Flights Affected by COVID-19 since February 1, 2020

Customers can submit refund requests immediately New policy covers customers with non-refundable fares whose flights were cancelled or who voluntarily cancelled their travel due to COVID-19 since...

aircanada.mediaroom.com

Air Canada Refund and Cancellation Policy

New refund policy for flights affected by COVID-19. Visit aircanada.com/refund

www.aircanada.com

AC also announced changes to its future refund policy. Perhaps another airline which has realised nobody will book with you in the future if you don't treat your customers fairly.

 

[Mattg]

Air Canada is now being fined US$25 million by the DOT for extreme refund delays.

U.S. Department of Transportation’s Office of Aviation Consumer Protection Initiates Enforcement Proceeding Seeking Approximately $25 million Against Air Canada for Extreme Delays in Providing Required Refunds | US Department of Transportation

WASHINGTON – The U.S.

www.transportation.gov

 

[hmmm]

Air Canada is now being fined US$25 million by the DOT for extreme refund delays.

U.S. Department of Transportation’s Office of Aviation Consumer Protection Initiates Enforcement Proceeding Seeking Approximately $25 million Against Air Canada for Extreme Delays in Providing Required Refunds | US Department of Transportation

WASHINGTON – The U.S.

www.transportation.gov

That’s great news.
However, I question the purpose of a federal entity getting this huge sum of money instead of the people actually impacted by it. Shouldn’t this fine be distributed to the impacted parties??