Air India identity theft?

[elanshin]

This popped into my feed and while I'm not sure on all the details, the implications if true are pretty massive that someone internally may be stealing details and posing as other people.

Video itself is both a mix of review as well as their story and unfolding situation as it's ongoing.

 

[p--and--t]

This popped into my feed and while I'm not sure on all the details, the implications if true are pretty massive that someone internally may be stealing details and posing as other people.

Video itself is both a mix of review as well as their story and unfolding situation as it's ongoing.

Unfortunately nothing about this video surprises me.

 

[odysseus]

Terrible story to go through.

Unfortunately the way that was handled by their support is quite typical.

 

[encryptededdy]

I've seen quite a few case of stuff like this happening get posted online, for instance there's a few reports of this with QR on FlyerTalk: FF# being replaced on Qatar Account - FlyerTalk Forums and even a post on AFF (albeit by a new account without much detail).

My best guess is rogue airport staff, although I'm unsure how they plan to use the skimmed points with an account not in their name. Maybe it's all sold to those companies which buy points?