AmEx Free Virgin Flight

AND I need to use it by the end of April, and the booking system isn't working again. I can get all the way through to putting in the name of the traveller, and then when I click Continue, I get this error:

"Our system has experienced a technical difficulty. Please try again later, or call our Guest Contact Centre on 13 67 89."
It has been down for a good month, mine expired as i couldn't use it
 
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