Amex "I'm going to cancel my card" - bonus points given thread.

[ShotsMcgee]

Nice first post btw

hahaha cheers. Now i'm back to lurking for another 2 years

 

[k_sheep]

Possibly silly question - I forgot to cancel before annual fee was deducted last week (rookie!). Is this something I could get a prorata refund on if I don't get a decent retention offer?

 

[TheRealTMA]

Possibly silly question - I forgot to cancel before annual fee was deducted last week (rookie!). Is this something I could get a prorata refund on if I don't get a decent retention offer?

Yes. Just call them,

 

[k_sheep]

Hope they answer their phone quicker than citibank did the other day!

Thanks

 

[TheRealTMA]

Hope they answer their phone quicker than citibank did the other day!

Thanks

In my experience, they are not bad and quite responsive. YMMV!

 

[wxxnxs]

Possibly silly question - I forgot to cancel before annual fee was deducted last week (rookie!). Is this something I could get a prorata refund on if I don't get a decent retention offer?

AMEX refunds annual fee in full if you cancel the card within 30 days after you get charged.

 

[Bell21]

Can anyone shed any light on how re-activation works after cancelling an AMEX card? Ie, there's been a few reports upthread of people cancelling their card and then immediately being offered to re-activate with offers? How long is re-activation an option?

 

[mikedesign]

Can anyone shed any light on how re-activation works after cancelling an AMEX card? Ie, there's been a few reports upthread of people cancelling their card and then immediately being offered to re-activate with offers? How long is re-activation an option?

It's instant, they cancel your card and say if you're interested in reopening your account, I can offer you xx_ points. Reopened on the spot, your card number doesn't change and no additional credit check.

 

[albyd]

IME have to reactivate it on the same call. Once you hang up, that option to reactivate is gone and you have to re-Apply - at least that’s what I’ve been told. YMMV.

 

[DC3]

IME have to reactivate it on the same call. Once you hang up, that option to reactivate is gone and you have to re-Apply - at least that’s what I’ve been told. YMMV.

So what happened to the 30-day window for reactivation? Not Manila being mischievous again, is it?

 

[zig]

So what happened to the 30-day window for reactivation? Not Manila being mischievous again, is it?

It was always my understanding that any Amex card could be reactivated within 30 days. I have always been told that when I have cancelled cards in the past.

 

[DC3]

IME have to reactivate it on the same call. Once you hang up, that option to reactivate is gone and you have to re-Apply - at least that’s what I’ve been told. YMMV.

It was always my understanding that any Amex card could be reactivated within 30 days. I have always been told that when I have cancelled cards in the past.

Yes, that’s been my experience as well. 30 days to re-activate.

 

[blacksultan]

Yes, that’s been my experience as well. 30 days to re-activate.

Apparently not anymore .

 

[DC3]

Apparently not anymore .

Please explain. Is there a link to more information?

Edit: Certain Call Centres seem to make up things as they go.

 

[knagelli]

Data point :
No need to wait for 2 weeks , my fee wasn't due until Feb 2021 , just call up today and really firm about cancelling the card even they said i could wait until Feb 2021 and call back . Got transfer to 2nd person who taking care of cancelling got offer 200K right away worth $1,000 as he say you can get a gift card or something to offset the annual fee .

I called today and wasn't offers any retention bonus/points. Might be silly thing but do we need to ask for the specific offer as the lady did not budge and initiated the cancellation process.

 

[muppet]

My credit file was accessed by Amex the day I asked for (and was denied) a fee waiver for the Plat Charge. It would be interesting to know what they were looking for.

I was also told I can re-open it within 30 days if I change my mind.

However, I will use this period of not much travel to serve the 18 months between sign-up offers!

 

[DC3]

I called today and wasn't offers any retention bonus/points. Might be silly thing but do we need to ask for the specific offer as the lady did not budge and initiated the cancellation process.

Computer said “No”.

 

[DC3]

My credit file was accessed by Amex the day I asked for (and was denied) a fee waiver for the Plat Charge .

I don’t recall anyone posting that they received a fee waiver. Some have received points, but others received nothing. ☹

 

[DC3]

... I was also told I can re-open it within 30 days if I change my mind ...

Thank you for confirming the 30-day period to re-activate a cancelled card.

Looking upthread, some seem to be under the impression that the card cannot be reactivated at a later date. Poor Call Centre advice.

 

[muppet]

I don’t recall anyone posting that they received a fee waiver. Some have received points, but others received nothing. ☹

Yes very true, but that’s what I asked for not points so didn’t want to be a false data point for someone chasing bonus points.