Folks,
I have been an Amex customer since 1995.
I rang up today to enquire about using the annual travel credit one gets if you are an Amex Platinum Debit card holder.
This card costs approx $1450 p/a - which is another story.
The annual travel credit is worth $450 p/a.
I rang to make a booking but was told that the travel credit had just expired - on 11/3/23 in fact and that the credit is renewed when the yearly fee is paid.
I haven't yet been charged this years renewal fee so I asked to be able to still use the $450 travel credit owed me for the last 12 months.
I was told no, that they don't allow that.
Maybe I'm wrong but after nearly 30 years of being an Amex member maybe I should just cancel my Platinum debit card.
Anyone in AFF had any similar experiences with AMEX and any suggestions?
regards
Rono
I have been an Amex customer since 1995.
I rang up today to enquire about using the annual travel credit one gets if you are an Amex Platinum Debit card holder.
This card costs approx $1450 p/a - which is another story.
The annual travel credit is worth $450 p/a.
I rang to make a booking but was told that the travel credit had just expired - on 11/3/23 in fact and that the credit is renewed when the yearly fee is paid.
I haven't yet been charged this years renewal fee so I asked to be able to still use the $450 travel credit owed me for the last 12 months.
I was told no, that they don't allow that.
Maybe I'm wrong but after nearly 30 years of being an Amex member maybe I should just cancel my Platinum debit card.
Anyone in AFF had any similar experiences with AMEX and any suggestions?
regards
Rono