Amex Platinum and Radisson Rewards Premium Membership

[cbourl]

Hi All
I have Amex Plat Personal Charge card, and was already enrolled with Radisson Amex website says I am a premium member and shows my Radisson# Radisson Rewards website show me as a Club (base) member, not Premium Member. Called Radisson Rewards on Aussie # and they told me they can fix it, call Amex AU and they will need to create a new Radisson account for me and re-enrol me. Called Amex Platinum and spent 35 minutes on phone with agent in an offshore Amex call centre who seemed clueless, and she had to keep messaging ? Australia team memebr Anyone know hot to fix this as Im planning to do a stay at Radisson Syndey in a few months and then stay at my pre-COVID regular Radisson Blu Zurich Airport later in year on a Zuerich stopover

 

[Daver6]

Sorry, I can't help. However, a few months ago it seemed Radisson downgraded everyone who had status via the charge card. Most likely a glitch. I never bothered following up as I never stay at Radisson hotels. I wonder if this is somehow related though.

Frustrating regardless.

 

[cbourl]

Sorry, I can't help. However, a few months ago it seemed Radisson downgraded everyone who had status via the charge card. Most likely a glitch. I never bothered following up as I never stay at Radisson hotels. I wonder if this is somehow related though.

Frustrating regardless.

Sounds like it!

 

[bernardblack]

I observed when this happened late last year and the consensus seemed to be they eventually would fix a specific account if you asked. But I had no imminent need to stay at a Radisson so I hoped there would eventually be a broad fix without my intervention.

On Saturday I received an email welcoming me to Radisson Rewards Premium. So I suspect it may have been centrally remedied and others should check if they got the email and/or have been restored?

 

[cbourl]

I observed when this happened late last year and the consensus seemed to be they eventually would fix a specific account if you asked. But I had no imminent need to stay at a Radisson so I hoped there would eventually be a broad fix without my intervention.

On Saturday I received an email welcoming me to Radisson Rewards Premium. So I suspect it may have been centrally remedied and others should check if they got the email and/or have been restored?

No luck for me -still showing as Club Member on Radisson website, on Amex Benefits section still Premier member, and still no call from Amex customer services who told me they would call me back 3-5 days time on 17.2

 

[Daver6]

Same. I'm still club. Can't be bothered chasing this one up.

 

[cbourl]

Got a call from Amex yesterday - all lfixed - I thought they had forgotten me but apparently it took a lot of to and froing between Radisson and Amex Premier again