AMEX Platinum Charge Benefits - Q&A

Re Priority Pass for secondary cardholder requires the secondary cardholder to be issued a supplementary charge card prior to enrolment? Presentation of charge and priority pass required to enter the lounge (excl Centurion).
AMEX says it requires id to be provided for supplementary card application.
 
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Re Supplementary card eligible for Hilton Honors Gold status and Marriott BonvoyTM Gold status and Radisson Rewards Premium status?

Accor Plus Membership as well?

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wsthong said:
Has anyone access the Aspire Lounge at Narita's Terminal 2? It was not listed in the Priority Pass sitel
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Probably because it's quite new. I'd take the Aspire website as the source of truth on this.
 
Now that my Platinum was recently renewed, the associated Priority Pass still has the old expiry date on the payment card. The Priority Pass account itself is still current. I can see the old expiry and the app invites me to update my payment card, but it's disabled. I contacted Priority Pass and they said Amex has to fix.

The Amex agent I webchatted three weeks ago said it would take 5 business days. Two more agents in the last week have said it's fine and/or talk to Priority Pass and/or delete and reinstall the app.

To whom do I reach out at Amex to get this actually fixed? Is this something for the concierge email?
 
twiningb said:
Now that my Platinum was recently renewed, the associated Priority Pass still has the old expiry date on the payment card. The Priority Pass account itself is still current. I can see the old expiry and the app invites me to update my payment card, but it's disabled. I contacted Priority Pass and they said Amex has to fix.

The Amex agent I webchatted three weeks ago said it would take 5 business days. Two more agents in the last week have said it's fine and/or talk to Priority Pass and/or delete and reinstall the app.

To whom do I reach out at Amex to get this actually fixed? Is this something for the concierge email?
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This happened to me too.

From what I remember it was actually fine to continue using the Priority Pass even when the Amex on Priority Pass’ file has expired, whether it’s the physical card, in your Apple Wallet, or in the app (there will be a pop-up message that you can ignore from memory).

I contacted Priority Pass thinking I’d update the expiry date with them, but they said that it had to come from Amex because the Priority Pass is linked to the Amex card.

I then contacted Amex through online chat and it was sorted out. I can’t remember how long it took but from memory it didn’t take long.
 
Mine is expired too but I just used a lounge yesterday with priority pass and no issues
 
dylarr said:
Just came across this post on Facebook. Not good if true — yet another way Amex has found to strip value from the Platinum Charge.
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I think it probably is true, my recent interactions with the Platinum Lifestyle email address have been responded to with the following signature:

Centurion Lifestyle | American Express
Travel and Lifestyle Services | GPO Box 458 Sydney NSW 2000
 
There are two issues here.

Firstly, using the lifestyle/concierge via email has totally gone downhill post Covid. Any request is handled poorly or not at all. So doing it via an app, unless service improves is pointless.

Secondly, how does using an app get you out of bind. You know, that late night locksmith problem solving kind of thing.

Bad move here.
 
Wife just got approved for the platinum card, she already has Accor plus via the recent $200 family and friends offer.

can she just ask for another membership to be created with a different email? What's the best way to not let this go to waste?
 
N0mad said:
Wife just got approved for the platinum card, she already has Accor plus via the recent $200 family and friends offer.

can she just ask for another membership to be created with a different email? What's the best way to not let this go to waste?
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Wait for her current membership to lapse, activate the included Accor Plus membership later in the membership year.

If you don't care about Accor points/status and want to use the free night cert asap, use another email address.
 
FHR booking made using the supplementary card entitled to late check out, free breakfast and hotel credit? If I make FHR booking as the primary card holder for day 1 and using the supplementary card to book day 2 is this considered as 2 separate bookings?
 

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