AMEX Platinum Concierge Gone

[dissector]

Why can't they if no one else doing such life style concierge anyway...

This Card is supposed to be one of their premium products at $1450 p/a. This card attracts people who would enjoy certain lifestyle and are having a go in life (have a better job, create businesses, create jobs, etc.). Over the years I met some wonderful people in our Amex community and forged friendships and connections. I get upset with this because I would like every one of us to derive some value out of this Card. In fact, I know many of us insist on excellence in service and value. We expect this from ourselves and from those who work with us. I know we all work very hard. Instead of excellent service at $1450 p.a. we seem to be getting an app... This is deplorable!

 

[dissector]

Also where is out Net-a-Porter/Mr Porter replacement?
Still waiting.
Almost 3 months...
It is very hard to get/justify value now...

 

[dcooper]

I approached naysla on LinkedIn as the service has gone downhill and was handed to the complaints team that didn’t solve one issue. It’s deplorable at the way we are treated as a cash cow for this organisation and the app they have given us is useless. My question is now what’s next? Obviously Amex doesn’t care and I’d say more benefits are likely to go.

 

[0x012fd0aa]

I approached naysla on LinkedIn as the service has gone downhill and was handed to the complaints team that didn’t solve one issue. It’s deplorable at the way we are treated as a cash cow for this organisation and the app they have given us is useless. My question is now what’s next? Obviously Amex doesn’t care and I’d say more benefits are likely to go.

Do you remember what happened to the shop small... I doubt they care. Too many companies treat us like cash cows in this country, even big, public universities nowadays.

 

[Cynicor]

I suspect a large number of the card holders just pay for it because they can and do. I also suspect that most benefits go unused overall and, for those that do use them, there are enough of them overall that those who will quit membership over the net-a-porter or the concierge or whatever are a miniscule number. For good or bad this forum definitely doesn't represent the average amex plat member.
Personally I've seen benefits and features come and go. I get plenty of points from the card so it's going to take a bunch of devals to make me think twice about the annual fee.

 

[muppet]

…. This card attracts people who would enjoy certain lifestyle and are having a go in life (have a better job, create businesses, create jobs, etc.). ….

lol. come on now

 

[Franko Costa]

I personally love that it is gone. I don't use the service (tried it once and it was rubbish) so hopefully more rewards as people drop off

 

[Cynicor]

lol. come on now

Ignore the trolls.

But don’t you know this card actively makes you a better person with a better life?