Ok so I endured the following online chat with Amex this morning, with 'BB'. I've disguised myself as 'Winston' as the war with Eastasia continues thus we must take care. To save you the read yes supplementary cardholders can be admitted along with one guest, to VA Domestic and SYD T1 Amex lounge. Sorry, broaching DL lounges would've been too difficult to contemplate. Read on if you enjoy mild farce:
0:27, Jul 7: Welcome to American Express Live Chat
This chat will be recorded for quality and training purposes.
Info at 10:27, Jul 7: Winston is now chatting with BB.
BB: Hi! Welcome to American Express, My Name is BB.
Winston: Hello BB, *Winston* here
BB: Great!
Winston: I heard recently that the annual fee on this card is going up, and the points accruals down. Apparently, this is an 'enhancement'. What do you think?
BB: Yes, you heard it right however not much difference is made in points structure
Winston: But doesn't 'enhance' mean to improve something?
BB: Yes, right and they would bring some additional benefits with it. We would send you communication* with details about it.
(*thinking* on a Newscreen perhaps?)
Winston: That's wonderful. I think the message i'm missing here is
'doublethink'. I really like this card and might have a
doublethink about cancelling it.
Winston: I want to ask a favor though please?
BB: May I know the details
Winston: I have never used the Amex Sydney International lounge access feature on this card. I generally have access to other lounges. However my wife is a supplementary card holder. It is very important to me that she can have access to the Sydney International T1 Airport Amex lounge on
xx July 2017. May she please present her card on that day and get access?
BB: Sure, I see Winston are using Platinum velocity Card with us and Winston do get two Virgin Australia lounge passes with your Card every year
Winston: yes that's correct. It's important to note my wife is flying Jetstar on that day out of Sydney T1. I would like her to access the American Express lounge, which is stated benefit on this card please
BB: Winston, you get Velocity Lounge passes with your Card.
BB: They can be redeemed at velocity Lounges by simply showing the Card and Lounge pass
Winston: Yes but BB, the American Express lounge is not a Virgin Velocity Lounge - I just want to make sure she can access the American Express lounge at Sydney T1. Do you agree access to the Amex lounge at Sydney T1 is a stated benefit of this card?
Winston: https://www.americanexpress.com/au/content/velocity-rewards-cards/velocity-platinum/
Winston: Check point #10
BB: Sure
BB: Thanks for your patience.
BB: Yes, she can take access to American Express Lounge Sydney Airport T1
Winston: Thank you comrade.
You truly understand that reality exists in the human mind, and nowhere else. I thank you for your help.
BB: You’re most welcome!
BB: Have a great day ahead, Winston!