and another issue with amex and their philipino support centre
last month I wanted to check how many lounge passes I had left, and to confirm is it 2 per calendar year or billing year
get told its 2 reset on 1st jan, and then puts me on hold for 25 mins, to get told, oh our systems are nt working, I cant find out, ill call you back when the system is working
No call
today I call, and I get told its 2 per billing year and I have 2 left
me: are you sure, I have a feeling I might have used one,
no sir you have 2 left
me: are you just guessing or did you check
Hold the line sir, 15 mins later, oh ive contacted amex lounge and they cannot check your lounge pass unless you go there, they cant even enter the credit card numbers in to check
me: I thought you checked and said I had 2 left
if youve used 1, then you 'll have 1 left, you can call their number and check
me: why would you give me their number if they cant check any way
I dont know sir
this is why I hate phillipino call centres