Any experiences with the Velocity Amex flights

[MH_fan]

I had some flights in June booked through the complimentary flights from Velocity Amex. Those flights have been cancelled but I have not received any notice or emails about it. Has anybody had any experience with what Velocity Amex are doing about cancelled flights?

 

[ff-jr]

I had my annual Amex flight booked for last week and was advised to submit a travel credit request. I lodged that about two weeks ago but no outcome as yet (although I know there are delays with them processing these - understandable given the volume I'm sure they've received).

 

[MH_fan]

Thanks. Did you call Virgin directly to put the flights in credit or did you have to call Velocity Amex to do that?

 

[blackcat20]

I was told they’re still deciding if they reinstate the credit or just allow a rebook of the flights originally booked. I haven’t heard yet.

 

[ff-jr]

Thanks. Did you call Virgin directly to put the flights in credit or did you have to call Velocity Amex to do that?

I did it online through Virgin.

 

[MH_fan]

Tried doing it online but I get a message saying that changes cannot be made online and that I have to call the contact centre... Oh well, I'll deal with this closer to the time and try contacting them in late May (as my flights are for early June).

 

[bcworld]

I had my annual Amex flight booked for last week and was advised to submit a travel credit request. I lodged that about two weeks ago but no outcome as yet (although I know there are delays with them processing these - understandable given the volume I'm sure they've received).

But will the credit 'value' be for a complimentary flight?

 

[TomVexille]

I called (via AMEX) this morning and VA advised that these bookings are going to be converted back to the normal flight credit with a new expiry date. Also that it would take about 2 weeks to re-appear in my account

 

[blackcat20]

My comp flight is yet to reappear so I called yesterday. They said they can see a memo that the comp flights are to be reinstated, but it is likely taking 6-8 weeks instead of the advised 2-3 weeks.