Anyone else having problems with seat selection?

[ozbeachbabe]

I can tell you when I last had this issue, it wasn't just on ie/microsoft - I tried it from safari as well to see if it was.

Ozbeachbabe, I'm not suggesting that the system should override your specific seat request every time, ONLY if the's an equipment change - no-one selects 23B because they like the number! If there is a last minute equipment change, there needs to be a reset so that previous seat selection is wiped and the seats on the new equipment are allocated by status / fair bucket / preference. Not exactly rocket science.

And I am quite OCD about checking my seat allocation - the original post occured after a VERY last minute equipment change - after I left home for the airport.

I realise it's not rocket science however I don't believe a reset exists in the current system parameters. Anytime there is a system enhancement in one area there seems to be a glitch in another. I don't like the idea of a button that wipes out an entire planeload of seating as it just seems to dangerous a thing to have if somebody pressed the wrong button.

If there was to be a master 'reset' of all the seating are you suggesting that it only be for eg PS travellers & above or the entire aircraft? Also would this be only for cases where the change of equipment is a 767 to a 737 or vv not just one kind of 767 to another 767?

 

[tyrolean]

I just had a few problems. Me (WP) is traveling with Dad (PS) on different PNRs. The flight form LHR to SIN is on a 380.
My travel agent had problems in getting two seats together.
I could do it online. I checked it again, but after a day the seat reservation was reverted.
Just did a reservation for us again.
After 2 days my travel agent got a mail that I was reseated.
Dad lost his reservation.
TA called QF in Germany: Answer was "As our reservations are free of charge, we can reseat how we want!"
Then I called QF. They said: "It is your travel agents fault. We wont touch the booking!"

Complained and got that in writing, too.
So QF is pulling twice my seat reservations and is blaming my travel agent.
Nice!

 

[Rebekkap]

I realise it's not rocket science however I don't believe a reset exists in the current system parameters. Anytime there is a system enhancement in one area there seems to be a glitch in another. I don't like the idea of a button that wipes out an entire planeload of seating as it just seems to dangerous a thing to have if somebody pressed the wrong button.

If there was to be a master 'reset' of all the seating are you suggesting that it only be for eg PS travellers & above or the entire aircraft? Also would this be only for cases where the change of equipment is a 767 to a 737 or vv not just one kind of 767 to another 767?

I agree, a reset button sounds dangerous - I would think the system should do it automatically in the case of an equipment change.

I think it should be the whole aircraft - no-one wants a seat they've selected if it's suddenly a completely different seat!

 

[ozbeachbabe]

I just had a few problems. Me (WP) is traveling with Dad (PS) on different PNRs. The flight form LHR to SIN is on a 380.
My travel agent had problems in getting two seats together.
I could do it online. I checked it again, but after a day the seat reservation was reverted.
Just did a reservation for us again.
After 2 days my travel agent got a mail that I was reseated.
Dad lost his reservation.
TA called QF in Germany: Answer was "As our reservations are free of charge, we can reseat how we want!"
Then I called QF. They said: "It is your travel agents fault. We wont touch the booking!"

Complained and got that in writing, too.
So QF is pulling twice my seat reservations and is blaming my travel agent.
Nice!

QF can tell from the history of the booking who has cancelled the seat requests. It is possible that your agent thought they were cancelling the old seat numbers but when the message has generated to QF that message has in fact cancelled the most current seat requests.

I would tell the agent to not try & seat you again & don't touch that aspect of the booking & call QF again telling them you want to sit next to your father. QF can override the seat preferences available to him (as PS) & seat him next to you (as WP) where as the agent cannot do this as the bookings can't be linked in Altea (checkin) until about 48-72 hours prior to departure when the names cut across from reservations to checkin.

I agree, a reset button sounds dangerous - I would think the system should do it automatically in the case of an equipment change.

I think it should be the whole aircraft - no-one wants a seat they've selected if it's suddenly a completely different seat!

I'd say it's actually only a fairly small percentage of people who get a seat they don't want as the majority of other passengers will have different seats but they will be of a similar nature eg a family of 4 might have had 39ABDE on a 767 but now have 19ABCD on a 737. Not all pax are even going to be aware of what seats they originally had in the beginning & their primary concern would be that they're all seated together.

To have to reseat the whole flight is creating extra work that isn't necessary as they'd have to suspend the flight while people worked on it which means people trying to checkin can't until the flight is reopened. It would be too messy to be reallocating seats from scratch while people are checking in at the airport.

I think a more time effective solution would be in the event of equipment changes to task a person to check premium pax have forward seats thereby just changing a few people. There may still be a few "beeps" at the gate ie seat changes but ultimately if the pax are getting what they want it shouldn't matter.

 

[Rebekkap]

To have to reseat the whole flight is creating extra work that isn't necessary as they'd have to suspend the flight while people worked on it which means people trying to checkin can't until the flight is reopened. It would be too messy to be reallocating seats from scratch while people are checking in at the airport.

I think a more time effective solution would be in the event of equipment changes to task a person to check premium pax have forward seats thereby just changing a few people. There may still be a few "beeps" at the gate ie seat changes but ultimately if the pax are getting what they want it shouldn't matter.

You don't need a person to do it - it's not remotely difficult to write software that does something like that - much as the system automatically assigns someone a seat if they don't do it themselves. As I understand it, each passenger is assigned a 'value' that's based on things including FF status, class of booking, special requests for that flight, etc. Use the value and the person's seat preferences in the system to assign everyone a new seat.

No mess, no fuss. No need to suspend flight while it's done as it would take under a second.

 

[serfty]

You don't need a person to do it - it's not remotely difficult to write software that does something like that - much as the system automatically assigns someone a seat if they don't do it themselves. As I understand it, each passenger is assigned a 'value' that's based on things including FF status, class of booking, special requests for that flight, etc. Use the value and the person's seat preferences in the system to assign everyone a new seat.

No mess, no fuss. No need to suspend flight while it's done as it would take under a second.

Qantas do have the facility (or ,at least did). Going back to pre Altea days, Qantas used to automatically reallocate seat on equipment changes based on status/preferences etc. . Of course this still did not always result in a PAX being seat as they preferred. (http://www.australianfrequentflyer..../does-qf-747-have-first-17068.html#post230018)