1022
Member
- Joined
- Mar 3, 2010
- Posts
- 458
- Qantas
- Gold
- Virgin
- Gold
Prelude
1022: Hi, I received a notification of a schedule change to a flight as part of a classic award booking. I’m calling because a couple of flights on Malaysian and Sri Lankan have dropped off my booking because it wasn’t reticketed in time.
Agent 1: Sure I can look into that for you. [taps away, reinstates flights]. They’ll be re-ticketed within 24 - 48 hours sir.
So starts a typical adrenalin-fueled adventure of booking flights with Qantas Frequent Flyer Points.
…
1022: Hi, I called earlier today because I received a notification of a schedule change to a flight as part of a classic award booking. I’m calling again because a couple of flights on Malaysian and Sri Lankan have dropped off my booking for the second time because it wasn’t reticketed in time. One of your colleagues reinstated the flights this morning, but they have already dropped off my booking because Sri Lankan and Malaysian cancel bookings that aren’t ticketed within an hour or two.
Agent 2: Sure I can look into that for you. [taps away, reinstates flights]. They’ll be re-ticketed in 24 - 48 hours. Call us back if you haven’t got your e-ticket by then.
1022: Thanks for reinstating the flights, but umm no, I can’t wait for it to go back in the queue for 48 hours. Malaysian and Sri Lankan will both drop flights that aren’t ticketed within an hour or two. The whole reason I’m calling for the second time today is because I’ll lose those flights again if it’s not manually reticketed immediately.
Agent 2: I can’t do that for you sir
1022: Fair enough. Could you please transfer me to someone who can?
Agent 2: One moment sir. [Neglects to put me on hold. Has a conversation in Tagalog which my +1 happens to understand. At one point Agent 2 exclaims “but how would he know that?!?!”]
The answer dear reader is thanks to the Australian Frequent Flyer Forum.
Agent 2: Sorry sir we can not ticket this straight away because your trip is still several months away. But I assure you it’s in the queue. Good bye. [Agent 2 ends the call but doesn’t hang up so as not to receive an honest response to the call satisfaction survey]
1022: Leaves phone connected until agent 2 eventually gives up, hangs up and I get transferred to the survey. Problem solved? No. Satisfaction with the service received on today’s call?: 1
…
1022: Hi, I called earlier today because I received a notification of a schedule change to a flight as part of a classic award booking. I’m calling again because a couple of flights on Malaysian and Sri Lankan have dropped off my booking for the third time because it wasn’t reticketed in time. Two of your colleagues reinstated the flights this morning, but they have already dropped off my booking again.
Agent 3: I’m sorry to hear the problems you’ve been having. I understand the issue. Let me pop you on hold. [while on hold the flights reappear in MMB]. I will now follow up to get this ticketed right away. Can I call you back in a little while?
True to his word, agent 3 called back a couple of hours later and at the same time a new e-ticket hit my inbox.
I dedicate this trip report to my very good friend Tim who has shared a lot of ff hacks, fun flying stories and many glasses of quality red wine over the years. And to the wider AFF community for all the advice and banter that’s shared on this amazing site.
Background and booking
Late in 2022 the stars aligned for me to take some extended leave in the second half of 2023. Like any self-respecting AvGeek the first thought that occurred to me was to look at my points balance and to start drawing up a bucket list of cabins to try and places to go. High on the bucket list is dinner at GohGan in Fukuoka - the mash up between over-the-top Indian chef Gaggan Anand and top Japanese chef Goh Fukuyama. 1022+1 and I ate at Gaggan in Bankgok a few years ago when it was rated #1 in Asia and #3 in the world. It was truly, mind-blowingly good and is probably my equal top meal of all time. (Botanic in Adelaide is the other contender for top spot. Seriously, drop everything, brave the churches and serial killers and get yourself to Adelaide for a meal at Botanic).
Sadly there were no classic rewards from the east cost to anywhere in Japan around the dates I wanted to travel. So of course I had no* alternative but to book a trip to Fukuoka the long way around, i.e. via SE Asia, Europe and North America. (*apart from say, buying a sensible economy class return flight…shudder…)
The original routing on a J OWA booked in Nov 2022 was PER-KUL-CMB-LHR-YYZ // YVR-NRT // HND-cough. There were some nail biting phone calls to Suva, Manila and Capetown when various legs had schedule changes that resulted in MH and UL flights getting dropped due to QF’s ongoing ineptitude with ticketing, as recounted above.
By sheer serendipity, there was a subsequent schedule change on the KUL-CMB leg on UL which led to a ghastly 12 hour overnight layover at CMB which happened to coincide with the time that QF did that big classic reward seat dump earlier this year. After another HUCA misadventure in trying unsuccessfully to get the original itinerary reticketed in a timely manner, I took a deep breath and out of curiosity looked to see if there was a better way to get to London. I saw some amazing opportunities to change my J OWA to one with a couple of F legs. I got extra lucky when my next call connected to a truly amazing agent in CPT who slowly, but very methodically locked in all the flights I wanted, recalculated points and taxes and somehow managed to get it all sent off and ticketed the same day. It shouldn’t be surprising to reach someone like this at Qantas, but we mere SGs and below know the brutal reality.
In amongst all the OWA shenanigans I nested separate bookings for LHR-DXB (J) // DXB-GVA (F) and ZRH-LCY (Y!) to try out EK’s “Gamechanger” First on the DXB-GVA leg. There’s also AC from YYZ-YVR (PE) and a final couple of flights on BR (J), booked with Lifemiles cough-TPE-BNE. TBH, I lost track of how many miles and taxes I’ve spent all up. Needless to say the whole trip will cost less than something similar would be in Y if I just paid cash.
Itinerary
SYD - SIN (QF A380) First
Aerotel SIN T1
SIN - KUL (MH 738) Business
Pullman KLCC
KUL - SIN (MH 738) Business
SIN - HKG (CX A350-900) Business
HKG - LHR (CX 777-300) First
14 hours in London. Ibis styles LHR Day use room.
LHR - DXB (BA 777-300) Club World Suites
Sofitel Downtown Dubai
DXB - GVA (EK 777-300) Gamechanger First
A week in Switzerland with friends + Stoos Lodge
ZRH - LCY (BA E190) whY
Friends and relatives in London and Brighton
LHR - YYZ (BA 777-200) Club World Suites
Pantages Hotel Toronto
YYZ - YVR (AC 777-200) PE
Hotel Slyvia Vancouver
YYZ - NRT (JL 767-300) Business
Oakwood Suites Yokohama
HND - cough (JL A350-900)
Hotel Okura Hakata
cough - TPE (BR 787-10) Royal Laurel
Okura Prestige Taipei
TPE - BNE (BR 787-9) Royal Laurel
It might be my one and only truly frivolous AvGeek trip in this lifetime, so strap yourself in and come along for the ride, commencing early August.
1022: Hi, I received a notification of a schedule change to a flight as part of a classic award booking. I’m calling because a couple of flights on Malaysian and Sri Lankan have dropped off my booking because it wasn’t reticketed in time.
Agent 1: Sure I can look into that for you. [taps away, reinstates flights]. They’ll be re-ticketed within 24 - 48 hours sir.
So starts a typical adrenalin-fueled adventure of booking flights with Qantas Frequent Flyer Points.
…
1022: Hi, I called earlier today because I received a notification of a schedule change to a flight as part of a classic award booking. I’m calling again because a couple of flights on Malaysian and Sri Lankan have dropped off my booking for the second time because it wasn’t reticketed in time. One of your colleagues reinstated the flights this morning, but they have already dropped off my booking because Sri Lankan and Malaysian cancel bookings that aren’t ticketed within an hour or two.
Agent 2: Sure I can look into that for you. [taps away, reinstates flights]. They’ll be re-ticketed in 24 - 48 hours. Call us back if you haven’t got your e-ticket by then.
1022: Thanks for reinstating the flights, but umm no, I can’t wait for it to go back in the queue for 48 hours. Malaysian and Sri Lankan will both drop flights that aren’t ticketed within an hour or two. The whole reason I’m calling for the second time today is because I’ll lose those flights again if it’s not manually reticketed immediately.
Agent 2: I can’t do that for you sir
1022: Fair enough. Could you please transfer me to someone who can?
Agent 2: One moment sir. [Neglects to put me on hold. Has a conversation in Tagalog which my +1 happens to understand. At one point Agent 2 exclaims “but how would he know that?!?!”]
The answer dear reader is thanks to the Australian Frequent Flyer Forum.
Agent 2: Sorry sir we can not ticket this straight away because your trip is still several months away. But I assure you it’s in the queue. Good bye. [Agent 2 ends the call but doesn’t hang up so as not to receive an honest response to the call satisfaction survey]
1022: Leaves phone connected until agent 2 eventually gives up, hangs up and I get transferred to the survey. Problem solved? No. Satisfaction with the service received on today’s call?: 1
…
1022: Hi, I called earlier today because I received a notification of a schedule change to a flight as part of a classic award booking. I’m calling again because a couple of flights on Malaysian and Sri Lankan have dropped off my booking for the third time because it wasn’t reticketed in time. Two of your colleagues reinstated the flights this morning, but they have already dropped off my booking again.
Agent 3: I’m sorry to hear the problems you’ve been having. I understand the issue. Let me pop you on hold. [while on hold the flights reappear in MMB]. I will now follow up to get this ticketed right away. Can I call you back in a little while?
True to his word, agent 3 called back a couple of hours later and at the same time a new e-ticket hit my inbox.
I dedicate this trip report to my very good friend Tim who has shared a lot of ff hacks, fun flying stories and many glasses of quality red wine over the years. And to the wider AFF community for all the advice and banter that’s shared on this amazing site.
Background and booking
Late in 2022 the stars aligned for me to take some extended leave in the second half of 2023. Like any self-respecting AvGeek the first thought that occurred to me was to look at my points balance and to start drawing up a bucket list of cabins to try and places to go. High on the bucket list is dinner at GohGan in Fukuoka - the mash up between over-the-top Indian chef Gaggan Anand and top Japanese chef Goh Fukuyama. 1022+1 and I ate at Gaggan in Bankgok a few years ago when it was rated #1 in Asia and #3 in the world. It was truly, mind-blowingly good and is probably my equal top meal of all time. (Botanic in Adelaide is the other contender for top spot. Seriously, drop everything, brave the churches and serial killers and get yourself to Adelaide for a meal at Botanic).
Sadly there were no classic rewards from the east cost to anywhere in Japan around the dates I wanted to travel. So of course I had no* alternative but to book a trip to Fukuoka the long way around, i.e. via SE Asia, Europe and North America. (*apart from say, buying a sensible economy class return flight…shudder…)
The original routing on a J OWA booked in Nov 2022 was PER-KUL-CMB-LHR-YYZ // YVR-NRT // HND-cough. There were some nail biting phone calls to Suva, Manila and Capetown when various legs had schedule changes that resulted in MH and UL flights getting dropped due to QF’s ongoing ineptitude with ticketing, as recounted above.
By sheer serendipity, there was a subsequent schedule change on the KUL-CMB leg on UL which led to a ghastly 12 hour overnight layover at CMB which happened to coincide with the time that QF did that big classic reward seat dump earlier this year. After another HUCA misadventure in trying unsuccessfully to get the original itinerary reticketed in a timely manner, I took a deep breath and out of curiosity looked to see if there was a better way to get to London. I saw some amazing opportunities to change my J OWA to one with a couple of F legs. I got extra lucky when my next call connected to a truly amazing agent in CPT who slowly, but very methodically locked in all the flights I wanted, recalculated points and taxes and somehow managed to get it all sent off and ticketed the same day. It shouldn’t be surprising to reach someone like this at Qantas, but we mere SGs and below know the brutal reality.
In amongst all the OWA shenanigans I nested separate bookings for LHR-DXB (J) // DXB-GVA (F) and ZRH-LCY (Y!) to try out EK’s “Gamechanger” First on the DXB-GVA leg. There’s also AC from YYZ-YVR (PE) and a final couple of flights on BR (J), booked with Lifemiles cough-TPE-BNE. TBH, I lost track of how many miles and taxes I’ve spent all up. Needless to say the whole trip will cost less than something similar would be in Y if I just paid cash.
Itinerary
SYD - SIN (QF A380) First
Aerotel SIN T1
SIN - KUL (MH 738) Business
Pullman KLCC
KUL - SIN (MH 738) Business
SIN - HKG (CX A350-900) Business
HKG - LHR (CX 777-300) First
14 hours in London. Ibis styles LHR Day use room.
LHR - DXB (BA 777-300) Club World Suites
Sofitel Downtown Dubai
DXB - GVA (EK 777-300) Gamechanger First
A week in Switzerland with friends + Stoos Lodge
ZRH - LCY (BA E190) whY
Friends and relatives in London and Brighton
LHR - YYZ (BA 777-200) Club World Suites
Pantages Hotel Toronto
YYZ - YVR (AC 777-200) PE
Hotel Slyvia Vancouver
YYZ - NRT (JL 767-300) Business
Oakwood Suites Yokohama
HND - cough (JL A350-900)
Hotel Okura Hakata
cough - TPE (BR 787-10) Royal Laurel
Okura Prestige Taipei
TPE - BNE (BR 787-9) Royal Laurel
It might be my one and only truly frivolous AvGeek trip in this lifetime, so strap yourself in and come along for the ride, commencing early August.
Last edited: