We were just about to go to sleep when I decided to check my flights at qantas.com. I was totally shocked to see we had been downgraded to business for our LAX-SYD leg. I immediately turned to AFF to see why and found out there was an A380 out of commission. I checked my email to see if any communication from Qantas, but no there wasn't. I phoned the Rome office and was told there was no F availability for that day. It wasn't helped by having my mobile kept cutting out, which meant each time I phoned I got someone different. Anyway after many hours of unhelpful people both in Rome and Sydney, I finally got a girl who was prepared to rebook us via DFW - currently a totally empty F class.
I am still really bitter with Qantas, as is Mr FM. He has been off Qantas for awhile - he doesn't believe they are good any more. I really love the staff though and have been insisting on booking with them, but not any more. We pay for our tickets for international and use points for the ankle biters, or for domestic flights, so the whole status game has minimal interest for us. We have one more international booking with Qantas and I will be LTG anyway, so we will be flying a lot more with Emirates and exploring other options such as Etihad, SQ and other! It could have been handled in a way that didn't create so much stress for us, but it wasn't - we book directly with Qantas so they pay no travel agent commissions and make max $ but give nothing back. OK rant over