Article: How to Get a Refund to a Cancelled Credit Card

[AFF Editor]

How to Get a Refund to a Cancelled Credit Card is an article written by the AFF editorial team:

How to Get a Refund to a Cancelled Credit Card

When you cancel an airline ticket, your refund is generally sent to the original form of payment. So, what happens if that is a credit card you have since cancelled?

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[ChrisMars]

Had a hell of a time to get a refund from Qantas to my closed ANZ Credit Card account.

1. Hard to get Qantas to follow through the refund
2. Once they processed the refund, ANZ couldn't see it on multiple calls. I naively trusted ANZ over Qantas, everyone would have done the same I think.
3. back and forth between the two, until one ANZ agent saw the transfer, but I had to hang up at that time. Follow up call, back to square one, the ANZ agents would swear there is no money. Until I lodge a complain so they could listen to the recording of the previous agent. Then they found trace of the money, but after 30 days.... they automatically sent it back to Qantas.
4. Call to Qantas, explained the situation, wrote the stat declaration to their special emails to get the refund processed to my bank account. 1.5 months later, nothing, call to see what's going on, the agent promise to follow through, and it got action-ed the next week.

Really unacceptable from ANZ, painfull to deal with Qantas too, would have been unmanageable without platinum status. To be fair, I got some "sorry for the mess" phone call from ANZ with some "sorry again here is $200 for all your troubles" money. What an unnecessary mess this was. I learned from that experience.

 

[mx838383]

I did a stat dec which was a pain in the bum and lots of back and forth. Was promised 8 weeks but lots of back and forth but no refund. Eventually got an agent who actually was helpful. Told me he will contact their refunds team. Within 10 mins the qantas team from nz (this was during Covid period) called me and asked for new credit card or account that I want the funds to go back to and was done within 5 mins.

 

[I love to travel]

Had a hell of a time to get a refund from Qantas to my closed ANZ Credit Card account.

1. Hard to get Qantas to follow through the refund
2. Once they processed the refund, ANZ couldn't see it on multiple calls. I naively trusted ANZ over Qantas, everyone would have done the same I think.
3. back and forth between the two, until one ANZ agent saw the transfer, but I had to hang up at that time. Follow up call, back to square one, the ANZ agents would swear there is no money. Until I lodge a complain so they could listen to the recording of the previous agent. Then they found trace of the money, but after 30 days.... they automatically sent it back to Qantas.
4. Call to Qantas, explained the situation, wrote the stat declaration to their special emails to get the refund processed to my bank account. 1.5 months later, nothing, call to see what's going on, the agent promise to follow through, and it got action-ed the next week.

Really unacceptable from ANZ, painfull to deal with Qantas too, would have been unmanageable without platinum status. To be fair, I got some "sorry for the mess" phone call from ANZ with some "sorry again here is $200 for all your troubles" money. What an unnecessary mess this was. I learned from that experience.

I am having the same issue with ANZ

 

[I love to travel]

Now just also had to get a refund from St George due to the same issue as I had two separate bookings. Comparison: wait time ANZ 1 hour plus 45 minutes on the phone and not resolved. St George: wait time 30 seconds, and I was off the phone in 6 minutes with it all sorted.

 

[Virgin Bart]

I am having the same issue with ANZ

Ditto.

 

[SydneySwan]

'The bank that issued your card should have a process in place to deal with refunds to closed cards.' So should airlines yet they tend to treat it as something completely unforeseeable and not their problem. They should have a documented, easily-accessible process in place..

 

[ChrisMars]

@I love to travel and @Virgin Bart do you have an everyday anz account too or not? When I had that issue, I was told that if I had another ANZ account, the credit card refund would have been forwarded to the anz account, instead of silently being send back to the marchant.

 

[Virgin Bart]

@I love to travel and @Virgin Bart do you have an everyday anz account too or not? When I had that issue, I was told that if I had another ANZ account, the credit card refund would have been forwarded to the anz account, instead of silently being send back to the marchant.

No, credit card only