Article: The Qantas App Now Flags Ticketing Issues

[AFF Editor]

Canonical URL

https://www.australianfrequentflyer.com.au/qantas-app-ticketing-issue-alerts/

The Qantas App Now Flags Ticketing Issues is an article written by the AFF editorial team:

The Qantas App Now Flags Ticketing Issues

The Qantas App has added a Ticketing Issue Alerts feature that notifies customers if there are ticketing issues with their bookings and offers solutions.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[sudoer]

It's not a bad addition, but the Qantas seats being monitored by the new feature are also the easiest to get reinstated when ticketing issues occur.

This might save some clueless passengers (esp those who don't OLCI) rocking up at the airport and having to scramble to get their booking fixed at the check-in desks, but the feature is nowhere near as useful without alerting on ticketing issues involving partner flights.

@AFF Editor have you been able to get a straight answer from Qantas about whether alerting on partner flights is coming?

 

[ChrisMars]

Anyone could share a screenshot on how it should look like?

 

[anat0l]

Putting on my cynical IT hat, I really wonder if the team tested this feature (viz. use case and stress tested) before being deployed, keeping in mind that we wouldn't put it past Qantas to employ the lowest bidders.

 

[TheInsider]

Putting on my cynical IT hat, I really wonder if the team tested this feature (viz. use case and stress tested) before being deployed, keeping in mind that we wouldn't put it past Qantas to employ the lowest bidders.

It wouldn't be that hard.
If the PNR does not have a ticket number - then display "please call" or something.

It's quite a simple back-end system for doing stuff.
This is what a basic PNR looks like:

 

[glennp]

Why can't the app simply message Qantas directly to correct errors caused by their own booking system and call centres? If a plane runs out of fuel mid-flight perhaps the Qantas' app can be enhanced to message passengers to buy a parachute and book an Uber. Typical Qantas customer service.