Not so much an 'ask the pilot' but a 'heads up' to our resident pilots.
Some of us received a Qantas Advisory panel survey recently.
This time it's about how passengers view QF pilots, and what passengers expect from pilots.
The usual raking scale applied to all questions (from 1 'don't like/not helpful' to 10 'like/helpful')
Some of the questions were around:
- should pilots have a presence in Qantas clubs and lounges before flights
- should pilots be at the door to say good bye as pax disembark
- should pilots give an explanation and reassurance when the seatbelt sign is illuminated mid flight
- on international flights, is it important pilots circulate in First and business class cabins
- pilots should issue 'notes' from the flight deck, such as pax anniversaries and personalised happy birthday announcements
- face-to-face greeting at the cabin door during boarding
- should pilots (not cabin crew) give detailed information during descent regarding arrival gate and baggage reclaim carousels
(mods feel free to move - but I thought I'd put it here not for discussion, but just a 'heads up')